Officer, Security (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

5d•Onsite

About The Position

The Security Officer provides a friendly and safe environment for guests and team members while protecting company assets and maintaining a secure entertainment atmosphere. The role includes property security, guest assistance, patrols, responding to security and medical concerns, and performing money-handling, service, or command center/dispatch functions when needed. The officer must comply with Louisiana Gaming Commission regulations and company policies, maintain a professional appearance and demeanor, and meet attendance requirements.

Requirements

Must be at least 21 years of age to work in a casino.
Must read, write, speak, and understand English.
Good oral and written communication skills, including tact when dealing with difficult customers.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Ability to work in a fast-paced environment and remain calm in stressful situations.
Ability to work a flexible schedule and adapt to changes in assignments and priorities.
Ability to work independently and as part of a team.
Must obtain or possess a Louisiana Gaming License.
Ability to stand for extended periods.
Ability to listen and respond to visual and aural cues.
Physical mobility, with reasonable accommodations, including lifting up to 25 pounds and pushing, pulling, reaching, bending, twisting, stooping, and stacking.
Ability to run on level surfaces and up and down stairs.
Ability to maneuver throughout all areas of the casino and bend, reach, kneel, twist, and grip items at an assigned desk.
Ability to see and remember specific details of incidents and persons.
Reading and writing skills sufficient to understand and complete various documents.

Nice To Haves

High school diploma, GED, or comparable experience preferred.
One year of security experience preferred.

Responsibilities

Maintain a positive, upbeat demeanor and create positive guest interactions, including celebrating guests’ wins and checking satisfaction.
Resolve service breakdowns effectively.
Maintain security protection on the property, including money transactions, service, and command center/dispatch functions when necessary.
Check identification to confirm guests are at least 21 years old.
Handle monetary transactions between gaming operations in compliance with regulations and property-management requirements.
Provide guest assistance and current daily property information, initiate friendly greetings, and build relationships with guests.
Patrol assigned areas and remain alert for suspicious activity or individuals, gaming violations, theft, safety hazards, medical emergencies, and damage to company property.
Observe and report disruptive or intoxicated guests.
Respond promptly and efficiently to security concerns and provide medical attention to guests in emergency situations.
Communicate effectively and professionally over the dispatch radio.
Maintain composure when handling difficult interactions.
Comply with Louisiana Gaming Commission regulations and company regulations, policies, and procedures.
Serve as a role model and encourage other employees to represent the company well.
Perform other related and compatible duties as assigned.
Maintain a well-groomed, professional appearance.
Meet attendance guidelines and comply with company and department policies and procedures.
Compose clear, accurate, and concise reports.