Officer, Security (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

6d•Onsite

About The Position

The Security Officer's primary function is to provide a friendly and safe environment for guests and team members while protecting company assets and maintaining a safe and secure entertainment atmosphere. The role includes property security, guest assistance, patrols, responding to security concerns and emergencies, and supporting casino operations in compliance with applicable regulations and company policies. Officers may also perform money-transaction, service, and command center/dispatch functions when necessary.

Requirements

Must be at least 21 years of age to work in a casino.
Good oral and written communication skills, including tact when dealing with difficult customers; must read, write, speak, and understand English.
Ability to maintain extremely confidential information.
General familiarity with investigative procedures.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule and adapt to changes in assignments and priorities based on company needs.
Ability to work independently and as part of a team.
Must obtain or possess a Louisiana Gaming License.
Ability to stand for extended periods.
Ability to compose clear, accurate, and concise reports.
Ability to listen and respond to visual and aural cues.
Physically mobile with reasonable accommodations; able to lift up to 25 lbs. and push, pull, reach, bend, twist, stoop, and stack.
Must be able to run on level surfaces and up and down stairs.
Must be able to work in areas with dust, second-hand smoke, varying noise and temperature levels, lighting, vibration, crowds, and varying air quality.
Must be able to maneuver throughout the casino and bend, reach, kneel, twist, and grip items while working at an assigned desk.
Must be able to see and remember specific details of incidents and persons.
Must be able to work at a fast pace and remain calm in stressful situations.
Must have reading and writing skills sufficient to understand and complete a variety of documents.

Nice To Haves

High school diploma, GED, or comparable experience preferred.
One year of security experience preferred.

Responsibilities

Maintain an upbeat, positive attitude and create positive energy and enthusiasm in guest interactions.
Create an atmosphere of luck and celebrate guests’ wins.
Check guest satisfaction and effectively resolve service breakdowns.
Maintain security protection on the property, including money transactions, service, and command center/dispatch functions when necessary.
Check valid identification to ensure guests are at least 21 years of age.
Handle monetary transactions between gaming operations in compliance with regulations and property management requirements.
Provide guest service, maintain knowledge of daily property information, and build relationships through warm, friendly greetings.
Patrol assigned areas, assist guests, and watch for suspicious circumstances or individuals, gaming violations, theft, safety hazards, medical emergencies, and property damage.
Observe and report disruptive or intoxicated guests.
Respond promptly and efficiently to security concerns.
Provide medical attention to guests in emergency situations.
Communicate effectively and professionally over the dispatch radio.
Maintain a positive demeanor and composure when handling difficult interactions.
Comply with Louisiana Gaming Commission regulations and company regulations, policies, and procedures.
Act as a role model and represent the company professionally, encouraging other employees to do the same.
Perform other related and compatible duties as assigned.
Maintain a well-groomed appearance consistent with the professional standards of the Security Department.
Meet attendance guidelines and comply with company and department policies and procedures.