Security Officer (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

About The Position

Security Officers create a warm, safe, and welcoming environment for guests while protecting the property, supporting team members, and helping ensure secure operations. The role involves frequent public contact in a fast-paced casino environment and requires sound judgment, composure, and a customer-focused approach. Officers patrol the property, respond to incidents and emergencies, and follow company policies and Illinois gaming regulations. The position is full-time, with grave or swing shifts; schedules may vary based on business needs. Compensation is $18.00 per hour, with additional compensation based on toke rate.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Valid driver’s license required to drive a security vehicle on the property when needed.
Updated AED and CPR certification required, or must be obtained within the first 90 days of employment.
Good oral and written communication skills and working knowledge of basic computer programs.
Ability to listen and respond to visual and aural cues.
Ability to work well with coworkers as part of a team.
Ability to respond calmly and make rational decisions when handling customer needs, concerns, and stressful situations.
Well-groomed appearance.
Excellent customer service skills; tact when dealing with difficult customers; fluent and literate in English.
Must be able to work a flexible schedule that includes nights, holidays, and weekends.
Must be able to obtain a Level 2 Illinois Gaming Board license.
Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements.
Ability to lift and carry objects weighing up to 40 lbs.
Ability to work in areas with secondary smoke, high noise levels, bright lights, and dust.
Position involves 35% standing, 5% sitting, and 60% walking; requires some kneeling and overhead reaching, and frequent bending, pushing, twisting, climbing, and stooping.
Ability to physically restrain individuals when a condition of arrest exists.
Ability to respond to touch, speech, smell, aural, and visual cues.
Ability to work in a fast-paced environment involving constant public contact.

Nice To Haves

Two years of police, military, or casino security experience preferred.

Responsibilities

Offer warm and welcoming service to every customer.
Help ensure the safety and well-being of guests and fellow employees.
Check identification and ensure guests are at least 21 years old to enter the casino.
Observe and report disruptive or intoxicated people.
Provide guidance and general escort services, and work at Security Dispatch and security podiums.
Patrol all sections of the property to identify safety hazards and security breaches.
Interview, investigate, and document applicable incidents in accordance with company policy.
Protect company assets by adhering to Illinois gaming regulations.
Verify jackpot payouts.
Observe money and chip transfers throughout the property.
Provide medical attention to guests in emergencies.
Communicate effectively over the dispatch radio.
Follow department and company policies and procedures.
Act as a role model and encourage others to represent Harrah’s positively.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Maintain an upbeat demeanor and composure when handling difficult interactions.
Complete other duties as assigned.