Security Officer I - Full Time, Security (Harrah's SoCal)

Caesars Entertainment•Valley Center, CA

About The Position

The Security Officer I provides superior service to guests by seeking opportunities to assist, maintaining visible patrols to support a safe gaming experience, and providing quality support to other departments. The role is responsible for the safety and wellbeing of guests and employees, enforcing company policies, monitoring the property for security and safety concerns, and assisting guests and authorities as needed. The position requires working any day of the week and any shift, both indoors and outdoors, in a range of environmental and physical conditions.

Requirements

High school diploma or equivalent.
One year of experience in a position with direct guest contact.
Must be 21 years of age or older.
Excellent customer and employee relations skills.
Valid driver's license with no suspensions, DUI, or more than two moving vehicle violations within the last three years.
Successfully complete the Security Service Officer Documentation Assessment.
Availability to work any day of the week and any shift.
Ability to work well with coworkers and as part of a team.
Well-groomed appearance.
Ability to remain calm in crisis and stressful situations and work independently.
Ability to make rational decisions when handling guest and employee issues.
Ability to see and remember specific details of incidents and persons, provide court testimony when necessary, and write detailed reports.
Ability to respond to visual and aural cues.
Ability to read, write, speak, and understand English.

Responsibilities

Maintain the safety and wellbeing of guests and fellow employees.
Comply with Everyone Greets Everyone (EGE) and Family-Style Service standards.
Patrol all sections of the property to identify safety hazards and security breaches.
Assist civil and law enforcement authorities, including providing testimony in court and administrative hearings.
Assist guests with lost and found.
Enforce company policies and procedures and comply with attendance, regulatory, and departmental guidelines.
Assist injured guests and provide first aid until professional help arrives.
Check guest identification to ensure only those age 21 or older enter gaming areas, bars, and venues.
Escort employees carrying assets and sensitive keys.
Monitor the casino, parking lot, hotel, and garage for disturbances, crime, fire hazards, and undesirable persons, and report concerns to a Security Supervisor.
Complete written reports as assigned.
Carry chips and paperwork to and from Table Games and Cashier areas.
Observe and verify slot drop transactions.