Security Officer (Harrah's Philadelphia)

Caesars Entertainment•Chester, PA

About The Position

The Security Officer provides customer service to casino and hotel guests while enforcing company security and safety regulations. The role includes guarding the transfer of money from the Jackpot Booth to the Main Cage and performing security- and safety-related duties throughout the Casino/Hotel. The officer represents the company and its property in ensuring compliance with Pennsylvania Gaming Control Board regulations and internal controls. The position also supports slot operations, casino cashiering, soft count, and food and beverage operations in securing cash assets, and may operate a company motor vehicle such as a van. The officer is expected to maintain a positive, guest-focused demeanor, anticipate guest needs, resolve service issues, promote Caesars Rewards, and handle interactions and conflicts respectfully. The position is in a cigarette- and cigar-smoke-filled environment and may involve outdoor work in varying weather conditions.

Requirements

Must be at least 18 years of age.
Proficient in spoken and written English.
Proficient with iOS devices.
Flexible to work various shifts, weekends, and holidays.
Able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
Able to stand and walk for extended periods, including when working indoors or outdoors.
Able to work in a smoke-filled environment and sit and stand for prolonged periods.
Able to push and pull up to 50 pounds and lift and carry objects up to 30 pounds.
Able to bend, stoop, twist, and reach; ascend and descend stairs; and maintain equilibrium for an extended period.
Able to work from a standing position and/or in a walking motion for an extended period.
Able to work in a smoking and pet-friendly environment.

Nice To Haves

Public relations experience is desirable.
Casino security experience is desirable.
Interpersonal and communication skills.

Responsibilities

Provide consistently superior customer service, maintain a positive attitude, greet guests warmly, anticipate their needs, check for satisfaction, resolve service issues, promote Caesars Rewards, and thank guests for visiting.
Defuse conflicts and confrontations and handle guest interactions respectfully.
Enforce company security and safety regulations and perform security- and safety-related duties for the Casino/Hotel.
Guard the transfer of money from the Jackpot Booth to the Main Cage.
Help ensure compliance with Pennsylvania Gaming Control Board regulations and internal controls.
Support slot operations, casino cashiering, soft count, and food and beverage operations in securing cash assets.
Operate a company motor vehicle, such as a van.
Maintain a professional appearance and demeanor throughout the shift.
Follow safety protocols and report unsafe working conditions promptly.
Follow lost-and-found policies and procedures.
Plan, organize, and complete work on time.
Take initiative and ownership and go above and beyond to assist guests.
Accept feedback and coaching from supervisors.