Security Officer (Harrah's Joliet)

Caesars Entertainment•Joliet, IL

About The Position

Security Officers create a warm, safe, and welcoming environment for guests. They protect the property, support team members, and help ensure casino operations run smoothly and securely. This is a fast-paced, public-facing role requiring customer service, security awareness, and composure when handling difficult or stressful situations. The position is full-time, with grave and swing shifts; schedules may vary based on business needs.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Valid driver's license required to drive a security vehicle on the property when needed.
Updated AED and CPR certification required, or must be obtained within the first 90 days of employment.
Good oral and written communication skills and working knowledge of basic computer programs.
Ability to listen and respond to visual and aural cues.
Ability to work cooperatively with coworkers as part of a team.
Ability to respond calmly and make rational decisions when handling customer needs and concerns.
Well-groomed appearance.
Excellent customer service skills.
Fluency and literacy in English, with tact when dealing with difficult customers.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Must be able to obtain a Level 2 Illinois Gaming Board license.
Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements.
Ability to lift and carry objects weighing up to 40 lbs.
Ability to work in areas with secondary smoke, high noise levels, bright lights, and dust.
Position involves 35% standing, 5% sitting, and 60% walking; some kneeling and overhead reaching; and frequent bending, pushing, twisting, climbing, and stooping.
Ability to physically restrain individuals when a condition of arrest exists.
Ability to respond to touch, speech, smell, aural, and visual cues.
Ability to work in a fast-paced environment involving constant public contact.
Ability to respond calmly in crisis and stressful situations and make rational decisions when handling guest and employee issues.

Nice To Haves

Two years of police, military, or casino security experience preferred.

Responsibilities

Provide warm and welcoming service to customers and help ensure the safety and well-being of guests and employees.
Check identification and confirm guests are at least 21 years old before casino entry.
Observe and report disruptive or intoxicated individuals.
Provide guidance and general escort services, and staff Security Dispatch and security podiums.
Patrol all sections of the property to identify safety hazards and security breaches.
Interview individuals, investigate incidents, and document applicable incidents according to company policy.
Protect company assets while adhering to Illinois gaming regulations.
Verify jackpot payouts.
Observe money and chip transfers throughout the property.
Provide medical attention to guests in emergencies.
Communicate effectively over the dispatch radio.
Follow department and company policies and procedures.
Act as a role model, represent Harrah’s positively, and encourage others to do the same.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Maintain an upbeat demeanor and composure when handling difficult interactions.
Complete other duties as assigned.