Caesars Rewards Representative (Harrah's Joliet)
About The Position
The Caesars Rewards Representative delivers exceptional guest service while promoting and supporting the Caesars Rewards loyalty program. As a brand ambassador, the representative engages with guests, creates and maintains player accounts, explains program benefits, and assists with promotions, events, and rewards. The role suits an energetic, detail-oriented person who can thrive in a fast-paced environment and bring strong interpersonal, computer, and multitasking skills. Success requires a passion for customer service, the ability to build positive guest relationships, and a commitment to enhancing every guest interaction.
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Knowledge of computer programs such as Word and Excel.
- Ability to handle multiple tasks.
- Flexibility to work nights, holidays, and weekends.
- Ability to work in high- and low-stress areas.
- Ability to maneuver to all assigned areas of the casino.
- Ability to work in a fast-paced environment involving constant internal customer contact.
- Ability to lift up to 20 pounds and carry objects weighing up to 10 pounds.
- Ability to work in areas with secondary smoke, high noise levels, bright lights, and dust.
- Ability to stand for 80% of the time, sit for 10%, and walk for 10%.
- Ability to climb as required.
- Ability to respond to speech, visual, and aural cues.
Nice To Haves
- Some college preferred.
Responsibilities
- Provide “A” level customer service while enthusiastically promoting the Caesars Rewards program.
- Greet and welcome customers as a company representative.
- Serve as a Caesars Rewards and customer service role model for other employees.
- Understand, value, and support the Caesars Rewards program, special events, promotions, and player programs.
- Resolve customer issues according to the Service Recovery model using Service Recovery tools.
- Seek ways to improve friendly, helpful service and reduce customer wait times to positively affect department customer service ratings.
- Communicate loyalty program benefits effectively and enthusiastically, giving players a compelling reason to play at Harrah’s.
- Cross-sell property events, including shows and promotions, and amenities such as the hotel and restaurants.
- Ensure each customer interaction increases customer confidence in Caesars Rewards.
- Know competitors’ programs and make favorable comparisons.
- Promote and execute customer promotions flawlessly.
- Create and maintain customer accounts using Harrah’s computer systems.
- Issue comps in accordance with department guidelines.
- Ensure data accuracy and maintain data integrity.
- Collaborate with the work group and support departments to ensure player satisfaction.
- Act as a role model and representative of Harrah’s, encouraging other employees to do the same.
- Adhere to regulatory, company, and department policies and procedures.
- Complete other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
