Caesars Rewards Representative- Full Time (Harrah's Ak-Chin Casino)
About The Position
The Caesars Rewards Representative provides “A” level customer service while enthusiastically promoting the Caesars Rewards program at Harrah’s Ak-Chin Casino. The representative welcomes customers, explains loyalty-program benefits, supports promotions, and helps create a positive customer experience that builds confidence in Caesars Rewards. The role also involves maintaining customer accounts and data, issuing comps in accordance with guidelines, assisting with player tracking, distributing prizes, and coordinating with coworkers and supporting departments to promote player satisfaction.
Requirements
- 1–2 years of customer service experience preferred.
- Able to respond to visual and auditory cues, as well as visual, olfactory, and aural cues.
- Able to meet service standards throughout the shift.
- Able to speak, read, write, and understand English.
- Able to work independently with minimal supervision.
- Able to respond calmly and make rational decisions when handling customer needs and concerns.
- Basic computer skills, including Word, Excel, and PowerPoint.
- Able to type 35 words per minute.
- Able to use a 10-key keypad.
- Able to lift and/or carry objects weighing up to 10 pounds.
- Able to maneuver continuously around an office, including bending, crouching, kneeling, twisting, and working at a desk.
- Able to move quickly around the entire property and stand for long periods.
- Able to work in areas with varying noise and temperature levels, illumination, vibration, crowds, and secondhand smoke.
- Able to work efficiently at a fast pace and operate in mentally and physically stressful situations.
- Able to work a flexible schedule, including weekends, evenings, and holidays.
Nice To Haves
- 1–2 years of customer service experience.
Responsibilities
- Greet and welcome customers with a smile as a company representative.
- Look for ways to improve friendly, helpful service and reduce customer waiting time.
- Communicate the benefits of the customer loyalty program and encourage customers to play at Harrah’s.
- Cross-sell property events, promotions, and amenities such as the hotel and restaurants.
- Promote and execute customer promotions flawlessly.
- Protect the integrity and confidentiality of customer data.
- Comply with state, federal, and regulatory policies and procedures.
- Serve as a Caesars Rewards and customer-service role model for other employees.
- Support the Caesars Rewards program, special events, promotions, and player programs.
- Handle problem situations using Service Recovery tools.
- Maintain knowledge of competitors’ programs and make favorable comparisons.
- Assist with player tracking when asked and execute the promotional plan.
- Create and maintain customer accounts using Harrah’s computer systems; ensure data accuracy and integrity.
- Issue comps in accordance with comp guidelines.
- Collaborate with the workgroup and supporting departments to ensure player satisfaction.
- Communicate relevant information to coworkers and management to maintain consistency and avoid potential problems.
- Work with team members to achieve common goals.
- Distribute cash or gift prizes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
