Caesars Rewards Representative- Full Time (Harrah's Ak-Chin Casino)
About The Position
The Caesars Rewards Representative provides high-level customer service while enthusiastically promoting the Caesars Rewards program. The role welcomes customers, helps reduce waiting times, explains loyalty-program benefits, and promotes property events, promotions, and amenities. It also creates and maintains customer accounts, supports player tracking, issues comps according to guidelines, executes promotions, and distributes prizes. The representative protects customer-data integrity and confidentiality, follows applicable policies and procedures, handles customer concerns using service-recovery tools, and collaborates with coworkers and supporting departments to promote player satisfaction.
Requirements
- One to two years of customer service experience preferred.
- Ability to respond to visual and auditory cues, as well as visual, olfactory, and aural cues.
- Ability to meet service standards throughout the shift.
- Ability to speak, read, write, and understand English.
- Ability to work independently with minimal supervision.
- Ability to respond calmly and make rational decisions when handling customer needs and concerns.
- Basic computer skills, including Word, Excel, and PowerPoint.
- Typing speed of 35 words per minute.
- Ability to use a 10-key keypad.
- Ability to lift and/or carry objects weighing up to 10 pounds.
- Ability to maneuver continuously around an office, including bending, crouching, kneeling, twisting, and working at a desk.
- Ability to move quickly around the property and stand for long periods.
- Ability to work in areas with varying noise and temperature levels, illumination, vibration, crowds, and secondhand smoke.
- Ability to work efficiently at a fast pace and operate in mentally and physically stressful situations.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
Nice To Haves
- One to two years of customer service experience.
Responsibilities
- Greet and welcome customers as a company representative.
- Seek ways to improve friendly, helpful service and reduce customer waiting time.
- Communicate the benefits of the Caesars Rewards program and encourage customers to play at Harrah’s.
- Cross-sell property events, promotions, and amenities, helping build customer confidence in Caesars Rewards.
- Promote and execute customer promotions accurately and carry out the promotional plan.
- Protect the integrity and confidentiality of customer data and comply with state, federal, and regulatory policies and procedures.
- Serve as a Caesars Rewards and customer-service role model for other employees.
- Support the Caesars Rewards program, special events, promotions, and player programs.
- Handle customer problems using service-recovery tools and make favorable comparisons with competitors’ programs.
- Assist with player tracking when asked.
- Create and maintain customer accounts using Harrah’s computer systems and ensure data accuracy and integrity.
- Issue comps in accordance with applicable guidelines.
- Collaborate with the workgroup and supporting departments to ensure player satisfaction.
- Communicate relevant information to coworkers and management, maintain consistency, and work with team members toward common goals.
- Distribute prizes, including cash or gifts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
