Slot Operations - Slot Floor Supervisor

Kalispel Tribe Careers•Cusick, WA

23h

About The Position

The Slot Floor Supervisor oversees Slot Attendants during an assigned shift, ensuring procedural and regulatory compliance, Team Member development, guest satisfaction, and continuous monitoring of slot machines for full-capacity operation. The supervisor assists the Slot Operations Manager with daily department activities and coordination with other departments, serves as a communication conduit within the Slot department, and takes charge of the shift by providing advice and direction to Slot Attendants. The role includes supervising and developing team members; planning floor schedules and breaks; supporting guest service and player’s club enrollment; monitoring machine operation and assisting with minor malfunctions; handling jackpot and hand-pay procedures; maintaining floor security and company assets; and contributing to investigations or internal review hearings when required. The employee must follow company policies and perform other job-related duties as assigned. The position requires a high school diploma or GED, one year of slot experience or one year of supervisory experience in a customer service-oriented environment, proficiency with Microsoft programs and other computer software, and the ability to obtain and maintain a Class III Gaming License. A Food Handlers Permit and successful completion of Title 31 Compliance Testing and PCI are also required. Work may include nights, weekends, and holidays as required, and the employee must be available for changes in hours based on business needs. The role involves lifting or moving objects weighing up to 20 pounds, frequent verbal communication and repetitive hand and wrist movements, and walking around the work area. The work environment may include wet or humid conditions, tobacco smoke, moving mechanical parts, repetitive motion, extreme cold or heat, and generally moderate noise.

Requirements

High school diploma or GED.
One year of slot experience or one year of supervisory experience in a customer service-oriented environment.
Proficiency in Microsoft programs and other computer software.
Ability to maintain positive, effective working relationships with department heads and team members.
Ability to solve practical problems and handle situations with limited standardization.
Excellent organizational, communication, and interpersonal skills.
Ability to identify and resolve administrative problems under pressure.
Ability to obtain and maintain a Class III Gaming License.
Food Handlers Permit.
Ability to pass Title 31 Compliance Testing and PCI.
Ability to work nights, weekends, and holidays as required.
Ability to lift and/or move objects weighing up to 20 pounds.
Ability to perform the stated physical duties, including frequent verbal communication and repetitive wrist, hand, or finger movements.

Responsibilities

Ensure compliance with the Kalispel Tribe of Indians–State of Washington Gaming Compact, Internal Controls, NIGC regulations, and Kalispel Casino policies and procedures.
Oversee Slot Attendants during an assigned shift and assist the Slot Operations Manager with their supervision, training, work direction, performance appraisals, complaints, and problem resolution.
Plan floor schedules and breaks, assign and direct work, and provide advice and direction to Slot Attendants.
Evaluate Slot Attendant performance, issue formal evaluations and improvement plans, and conduct follow-up sessions.
Monitor slot machines continually to support full-capacity operation and contact appropriate personnel when malfunctions require technician assistance.
Correct minor machine malfunctions, including changing paper and clearing Bill Validator jams, and complete Machine Entry Access Logs.
Promote player’s club card use by offering new-member signups and card reprints.
Assist with non-alcoholic beverage service as needed and communicate accurate information about casino promotions and property-wide events.
Observe and assist patrons, use positive communication and interpersonal skills, and maintain high standards of guest satisfaction.
Initiate notification and verification for jackpots and hand pays in accordance with current gaming regulations, and celebrate winnings with players.
Maintain excellent grooming and personal conduct in accordance with Kalispel Casino standards.
Maintain fair and equitable Team Member relations and coach employees to correct substandard performance.
Serve as a conduit for information within the Slot department and assist the Slot Operations Manager with daily department activities and coordination with other departments.
Assist with slot-floor security by notifying appropriate personnel of suspicious activity.
Ensure control and protection of company assets.
Assist with investigations into variances when required and participate as a panelist for Internal Review Board hearings when required.
Assist Slot Attendants in maintaining a clean gaming floor.
Maintain regular, consistent attendance and work schedule changes required by business levels.
Perform other duties as assigned by the Slot Operations Manager or other authorized personnel.