Slot Floor Supervisor- Graves- Omaha

WarHorse Casino • Omaha, NE

6d

About The Position

The Slot Floor Supervisor oversees daily operations of the Slot Operations department during an assigned shift. The role ensures compliance with company policies, internal controls, and applicable federal and state regulations while delivering exceptional guest service and supporting team performance. The supervisor helps implement guest-service strategies, pays or verifies jackpots above designated amounts, manages team schedules, and ensures proper application of federal currency transaction reporting requirements. The position also requires maintaining security and accountability for issued equipment, attending required meetings and training, and following the Company Compulsive and Problem Gambling Plan, including regulations regarding minors and intoxicated guests. Schedules may vary according to business needs and may include nights, weekends, holidays, and extended hours. Travel is not typically required. The position is based at WarHorse Gaming Omaha – Graves and pays $27.40 per hour.

Requirements

• Must be at least 21 years of age.
• High school diploma or GED required; relevant experience may be considered.
• Strong organizational skills and exceptional attention to detail.
• Proven analytical, problem-solving, and decision-making abilities.
• Proficiency in Microsoft Office Suite.
• Technical understanding of a wide range of slot machines and systems, with the ability to train others.
• Comfort using mobile devices, touch-screen technology, smartphones, and tablet applications.
• Ability to learn and use player tracking systems and complimentary guidelines consistent with industry standards.
• Must be able to obtain and maintain a Nebraska Racing and Gaming Commission (NRGC) Gaming License.

Nice To Haves

• At least three years of experience in a guest service or customer-focused role within a high-volume, complex casino or resort environment.
• Experience with slot systems.

Responsibilities

• Practice, support, and uphold the Mission, Vision, and Values of WarHorse Gaming Omaha.
• Assist in developing and implementing strategies to deliver exceptional guest service within Slot Operations.
• Pay and/or verify jackpots over designated amounts in accordance with property Internal Controls.
• Create and manage daily and weekly team schedules.
• Ensure proper application of federal currency transaction reporting requirements.
• Provide courteous, professional, and timely guest service, resolving concerns with empathy, ownership, and follow-through.
• Maintain strict security and accountability of keys, radios, handheld devices, and other issued equipment.
• Attend and actively participate in required meetings and training sessions.
• Read, understand, and comply with the Company Compulsive and Problem Gambling Plan, including regulations related to minors and intoxicated guests.
• Maintain flexibility to work varying schedules based on business needs.
• Perform other job-related duties as assigned.

Benefits

• Federal Employees Medical Coverage
• Comprehensive medical, dental, and vision insurance
• 401(k) with immediate vesting and company match
• Quarterly incentive program
• Vacation, holiday, and sick time
• Discounted team member meal program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED