Full Time Slot Attendant
About The Position
Tioga Downs is seeking a motivated, guest-focused Slot Attendant to support Slot Operations and provide guests with a safe, enjoyable experience on the gaming floor. This fast-paced role involves assisting guests, handling money and jackpots, maintaining and troubleshooting slot equipment, documenting work in accordance with gaming regulations, and communicating with team members and other departments. The attendant is expected to follow applicable regulations, policies, and procedures and promote the “Be the BEST” culture. The position is primarily on the gaming floor, where noise levels may range from moderate to loud. It involves working around gaming equipment, computers, and electrical systems and complying with applicable safety and gaming regulations.
Requirements
- High school diploma or GED.
- Strong communication and customer service skills.
- Ability to accurately count and handle money in a fast-paced environment.
- Ability to troubleshoot minor equipment issues and perform basic repairs.
- Strong attention to detail and ability to follow established procedures.
- Ability to work effectively with guests and team members in a busy environment.
- Dependable, team-oriented attitude and willingness to learn.
Nice To Haves
- Previous guest service experience.
- Knowledge of gaming regulations.
Responsibilities
- Provide friendly, professional service and assistance to guests throughout the gaming floor.
- Pay jackpots, process break bills, and fill ticket printers.
- Perform minor repairs and troubleshoot slot machines and related gaming equipment.
- Routinely inspect slot machines and equipment and identify potential problems.
- Maintain gaming logs, work tickets, and other required documentation in accordance with gaming regulations.
- Answer guest questions and assist with ATM issues and complaints.
- Monitor the gaming floor for guest safety and report potential hazards.
- Communicate with team members and other departments to help ensure smooth Slot Operations.
- Attend scheduled meetings and support the flow of information throughout the department.
- Follow all applicable gaming regulations, policies, and procedures.
- Promote and demonstrate the “Be the BEST” culture with guests and team members.
- Perform other duties as assigned.
Benefits
- On-site employee daycare seven days a week from 7 AM to 11 PM, with potential subsidy.
- 401(k) with 100% immediate vesting.
- Paid time off, medical, dental, vision, and life insurance for full-time employees.
- Sick time and holiday pay.
- Tuition reimbursement for eligible employees.
- Employee discounts on hotel stays, dining, spa services, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
