Slot Attendant | Full Time
About The Position
The Slot Attendant performs fills and jackpots on machines quickly and accurately, handles minor repairs, and patrols the casino floor to assist customers and provide friendly, courteous service. The role focuses on enhancing guests’ slot entertainment experience, building customer loyalty, explaining slot-floor functionality, responding to service requests, verifying and countersigning hand-paid jackpots, and resolving guest complaints. Slot areas must be kept clean, secure, and well maintained. The position involves constant public contact and frequent interruptions in a loud, fast-paced environment. Starting pay is $12.14 plus tips.
Requirements
- Must be 21 years of age or older.
- High school diploma or equivalent required.
- Must be able to mentally add, subtract, and multiply large amounts of money rapidly and accurately.
- Must understand and comply with company and departmental directives, policies, and procedures.
- Excellent customer-relations and written and verbal communication skills required.
- Must be willing to work any day of the week and any shift.
- Must be able to work cooperatively with coworkers as part of a team.
- Must present a well-groomed appearance.
- Nevada gaming license required.
- Must be able to speak, read, write, and understand English.
- Must tolerate secondary tobacco smoke, high noise levels, bright lights, and dust, and keep pace with peak business levels and customer demands.
- Must tolerate stressful situations and frequent interruptions.
- Must be able to lift 20 pounds or more and lift, pull, push, and carry up to 100 pounds; must also be able to bend, stoop, crouch, kneel, and twist.
- Must be able to stand and walk continuously throughout the shift, typically seven hours.
Nice To Haves
- One year of previous slot floor-person experience preferred.
Responsibilities
- Patrol assigned sections and look for opportunities to surprise and delight guests, creating a fun, high-energy environment by celebrating slot wins and building players’ perception of luck.
- Maintain attentive, upbeat, and enthusiastic behavior during every guest interaction throughout the shift.
- Develop customer loyalty through guest interactions guided by company-trained initiatives.
- Clearly explain slot-floor functionality, including Fast Cash and ticket-in/ticket-out.
- Prioritize and respond to service requests from slot dispatch, slot candle lights, radio communications, and customers while meeting or exceeding department service standards.
- Verify and countersign hand-paid jackpots.
- Resolve guest complaints using Service Recovery with urgency and empathy, within approved levels of authority.
- Keep slot areas clean, secure, and well maintained.
- Perform machine fills and jackpots accurately and handle minor repairs.
- Maintain a professional appearance, personal hygiene, and phone etiquette; interact with guests in a courteous, friendly, and outgoing manner.
- Maintain organization and communicate effectively while working in a loud, fast-paced environment with frequent interruptions.
- Maintain accurate counts and verify banks when necessary; manage and address customer concerns and questions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
