Slot Attendant Part Time (The Vanderpump Hotel LV)

Caesars Entertainment•Las Vegas, NV

1d•Onsite

About The Position

The Slot Attendant performs fills and jackpots on machines quickly and accurately, makes minor repairs, and walks the casino floor to assist customers and provide friendly, courteous service. The role enhances guests’ slot entertainment experience by creating a fun, high-energy environment, celebrating slot wins, and building players’ perception of luck. The attendant responds to service requests, explains slot-floor functions, verifies and countersigns hand-paid jackpots, resolves guest complaints, and helps keep slot areas clean, secure, and well maintained. The work involves constant public contact, frequent interruptions, and a loud, challenging environment. The Vanderpump Hotel is described as the Strip’s first and only stand-alone boutique hotel and casino. It features a restaurant by Giada De Laurentiis and rooftop pool, day club, and nightlife venues by Drai’s. The company’s stated mission is to “Inspire Grown Ups to Play!”

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required.
Must be able to mentally add, subtract, and multiply large amounts of money rapidly and accurately.
Ability to understand and comply with company and departmental directives, policies, and procedures.
Excellent written and verbal customer-relations and communication skills.
Willingness to work any day of the week and any shift.
Ability to maintain good relationships with coworkers and work as part of a team.
Must present a well-groomed appearance.
Nevada gaming license required.
Must tolerate secondary tobacco smoke and keep pace with peak business levels and customer demands.
Must tolerate stressful situations and frequent interruptions.
Must meet the stated physical and mental requirements, including lifting, pulling, pushing, and carrying up to 100 pounds, and bending, stooping, crouching, kneeling, and twisting.

Nice To Haves

One year of previous slot floor-person experience preferred.

Responsibilities

Patrol assigned sections and look for opportunities to surprise and delight guests.
Create a fun, high-energy slot entertainment experience by celebrating wins and building players’ perception of luck.
Display attentive, upbeat, and enthusiastic behavior during guest interactions throughout the shift.
Develop customer loyalty through guest interactions guided by company-trained initiatives.
Clearly explain slot-floor functionality, including Fast Cash and ticket-in/ticket-out.
Respond to service requests in the appropriate order, including slot dispatch, slot candle lights, radio calls, and customers, while meeting or exceeding department service standards.
Verify and countersign hand-paid jackpots.
Resolve guest complaints with urgency and empathy using Service Recovery within approved authority levels.
Keep slot areas clean, secure, and well maintained.
Maintain a professional appearance, personal hygiene, and phone etiquette.
Work accurately and diligently in a loud, challenging environment with constant public contact and frequent interruptions.
Maintain accurate counts and verify banks when necessary.