Fountain Worker-Starbucks-Steady Extra (The Vanderpump Hotel LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Fountain Worker handles cash register transactions, greets guests cheerfully, and prepares food and beverages according to guest requests. The role provides responsive customer service, prepares and delivers orders promptly, maintains stock and display levels, and keeps the work area clean and organized in accordance with health and safety standards. The Fountain Worker also supports coworkers and management, assists with training, attends assigned meetings and training, and helps resolve guest complaints.

Requirements

Must be at least 21 years of age.
At least 6 months of previous cash-handling experience.
Effective professional communication in English, both verbally and in writing.
Neat and professional appearance.
Attention to detail and accuracy.
Ability to interact with customers, the public, and coworkers.
Ability to use a computer and/or cash register.
Ability to work in a fast-paced environment, handle multiple tasks under time constraints, manage heavy business volume, and handle sensitive staff and guest situations in a timely manner.

Responsibilities

Provide fast, friendly, professional, and responsive customer service to restaurant guests and staff.
Engage guests in friendly conversations and follow the 10/5 Rule: make eye contact and smile at 10 feet, then greet and speak to guests at 5 feet.
Enter orders accurately into the POS terminal.
Process transactions accurately, give correct change, account for cash, charge, and complimentary sales, and follow financial controls and procedures.
Prepare drinks according to established recipes and time guidelines.
Deliver products to customers in a timely manner and thank guests for their patronage.
Maintain high levels of customer service.
Maintain appropriate stock levels and assist with display cases and pastry par levels.
Keep the designated work area clean and organized and help maintain surrounding and condiment areas according to health and safety standards.
Assist coworkers and management as needed, including helping get food products to customers.
Assist in training new Fountain Counter Persons and Management staff during their training period.
Complete periodic cleaning tasks assigned by Management.
Attend mandatory meetings and training classes as assigned.
Resolve guest complaints promptly and inform Management of complaints.
Prepare or serve menu items such as sandwiches or salads, and perform basic food preparation and service.