Cocktail Server - Service Bar - Steady Extra (The Vanderpump Hotel LV)
About The Position
The Cocktail Server is responsible for making a positive first and last impression on guests while promoting the venue and supporting public relations campaigns. The role prepares and serves food and beverage orders professionally, promptly, and with a fun, guest-focused approach. The server maintains assigned uniform and wardrobe standards, verifies identification when a guest’s legal age is in question, and consistently delivers superior service while maintaining a positive attitude. The position also involves promoting casino events and programs, appearing in publicity photos, and working closely with beverage and casino colleagues.
Requirements
- Must be at least 21 years of age.
- Two years of experience in a high-volume fine dining restaurant and/or high-end night venue preferred.
- Excellent customer service and communication skills.
- Professional, pleasant, appealing, and approachable appearance suitable for engaging guests in conversation.
- Nevada Food Handler’s Certification.
- Nevada Alcohol Awareness Certification.
- Union Referral.
- Knowledge of tray service and cocktail ingredients.
- Ability to work any day of the week and scheduled shift, including nights, weekends, holidays, and overtime as needed.
- Ability to maintain assigned uniform and wardrobe in accordance with established standards and guidelines.
- Ability to request identification when a customer’s legal age is in question.
Nice To Haves
- Two years of experience in a high-volume fine dining restaurant and/or high-end night venue.
Responsibilities
- Greet and welcome guests pleasantly and professionally.
- Provide timely, friendly, and courteous cocktail service, including beverage service to casino guests within a 20-minute round time and carrying full trays on each round.
- Keep assigned areas clean and clear of glasses and bottles; maintain a clean, stocked workstation for the next shift.
- Look for opportunities to provide service, answer guest questions, and demonstrate knowledge of property events and attractions.
- Respond to and resolve guest complaints and service problems according to guidelines.
- Complete assigned station side work, including stocking coffee, glasses, sugar, cream, and the coffee dispenser.
- Monitor food cost, labor cost, and other controllable expenses within budget guidelines.
- Take drink orders, communicate with bartenders, assist with drink preparation, and present drinks to guests.
- Handle money according to procedure.
- Monitor guests’ alcohol consumption and intervene as needed under applicable guidelines.
- Serve as an ambassador of goodwill at work and at customer and public relations functions, including appearing in publicity photos.
- Promote casino events and programs and work with the Total Rewards Center to promote new card sign-up programs.
- Work cooperatively with beverage servers, bartenders, bar backs, beverage supervisors, and slots supervisors.
- Provide personalized service and use guests’ names.
- Meet attendance guidelines and follow regulatory, departmental, and company policies.
- Work any day of the week and scheduled shift, with schedule flexibility that may include nights, weekends, holidays, and overtime as needed.
- Maintain a well-groomed appearance and work effectively with coworkers as part of a team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
