Cocktail Server - Service Bar - Steady Extra (The Vanderpump Hotel LV)

Caesars Entertainment•Las Vegas, NV

About The Position

The Fine Dining Lounge Cocktail Server promotes the venue and serves as guests’ first and last impression when visiting the restaurant. The role prepares and serves drink and food orders professionally, promptly, and in a fun manner; maintains assigned uniform and wardrobe standards; requests identification when a guest’s legal age is in question; and provides superior guest service while maintaining a positive attitude. The server also supports casino promotions and public relations activities, including appearing in publicity photos.

Requirements

Must be at least 21 years of age.
Must possess excellent customer service and communication skills.
Must present a professional, pleasant, well-groomed, and approachable appearance.
Must have knowledge of tray service and cocktail ingredients.
Must have Nevada Food Handler’s Certification.
Must have Nevada Alcohol Awareness Certification.
Must have Union Referral.
Must be able to stand and walk continuously throughout the shift while carrying a tray weighing up to 20 pounds.
Must be able to lift and carry 20 pounds and stand for the entire shift.
Must be able to access the service area to pick up beverage orders.
Must be able to stoop, bend, and reach.
Must have the manual dexterity to write drink orders and prepare drinks, garnishes, and beverage orders.
Must be able to listen and respond to visual and aural cues.
Must be able to work well with coworkers as part of a team.

Nice To Haves

Two years of experience in a high-volume fine dining restaurant and/or high-end night venue.

Responsibilities

Greet and welcome guests pleasantly and professionally.
Provide timely, friendly, and courteous cocktail service, including beverage service with a 20-minute-or-less round time and full trays on every round.
Take drink orders, communicate with bartenders, assist with drink preparation, and present drinks to guests.
Keep assigned areas clean and clear of glasses and bottles, and maintain a clean, stocked workstation for the next shift.
Perform assigned station side work, including stocking coffee, glasses, sugar, cream, and the coffee dispenser.
Look for service opportunities, answer guest questions, and stay knowledgeable about property events and attractions.
Respond to and resolve guest complaints and other service problems according to guidelines.
Monitor guest alcohol consumption and intervene as needed according to guidelines.
Handle money according to procedure.
Monitor food costs, labor costs, and other controllable expenses within budget guidelines.
Serve as an ambassador of goodwill at work and at customer and public relations functions, and appear in publicity photos.
Promote casino events and programs and work with the Total Rewards Center to promote new card sign-up programs.
Work cooperatively with beverage servers, bartenders, bar backs, beverage supervisors, and slots supervisors.
Provide personalized service, including using guests’ names.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Work any day of the week and scheduled shift, including nights, weekends, holidays, and overtime as needed.