Ski Valet Assistant Manager

Vail Resorts•Vail, CO

2d•$25 - $32

About The Position

The Ski Valet Assistant Manager provides high-end customer service and supports store operations by overseeing the day-to-day operations and routine work of Ski Valet. The role upholds business standards, uses elevated decision-making authority, represents the brand, and promotes a positive culture within the rental shop. The Assistant Manager also performs operational duties as needed to support the organization. This is a winter seasonal, full-time position for the 2026/2027 season. The stated pay range is $25.00–$32.14 per hour. Housing is available. Applicants must be at least 18 years old, though the posting notes that minors hired will not be assigned work restricted to adult workers.

Requirements

High school diploma or GED equivalent.
1–2 years of experience in rental operations, outdoor recreation, retail, or hospitality.
Experience working in a fast-paced, customer-facing environment.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to regularly lift 30–50 pounds while moving equipment.
At least 18 years of age; the posting notes that minors hired will not be asked or permitted to perform activities restricted to adult workers.

Nice To Haves

Business-area training or education preferred.
Previous supervisory or team-lead experience strongly preferred.

Responsibilities

Oversee daily Ski Valet operations to provide smooth, efficient, guest-focused service.
Support the Manager with opening and closing procedures, staffing assignments, and workflow management.
Organize, maintain, and rotate equipment inventory, including skis, snowboards, boots, and helmets.
Monitor rental flow to reduce wait times and improve the guest experience.
Supervise Rental Attendants, Leads, and support staff during assigned shifts.
Coach employees, provide real-time feedback, and support adherence to company policies and service standards.
Protect company assets using loss-prevention techniques and manage rental-product inventory.
Manage operational budgets and payroll, aligning staffing and spending with operational needs.
Assist with training employees on equipment handling, sizing, safety protocols, and guest service.
Promote a positive, inclusive, safety-first work environment.
Ensure staff follow equipment safety guidelines, fitting procedures, and operational SOPs.
Monitor the workspace for hazards and take immediate corrective action when needed.
Ensure compliance with rental waivers, age and weight guidelines, and equipment safety checks.
Perform other duties as assigned.