Assistant Manager, Valet Operations

Metropolis Technologies•Nashville, TN

5d•Onsite

About The Position

The Assistant Manager, Valet Operations supports day-to-day management of the valet operation, fostering an excellent guest experience, positive client relations, and a professional, courteous image. The role helps create and implement a staging plan that uses the location’s layout to maximize parking capacity. It also supports staffing, operational compliance, vehicle and key security, paperwork, team development, and other duties as needed.

Requirements

High school graduate.
Valid state-issued driver’s license with current address and an acceptable driving record.
Strong guest-service orientation and positive attitude; responds to service requests courteously and professionally.
Clear oral communication skills, including listening, seeking clarification, and responding to questions.
Clear written communication skills and ability to read and interpret written information.
Ability to adapt to changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to meet the physical demands of the role, including regularly standing and walking; using hands to handle cash and equipment; occasionally sitting, climbing or balancing; and occasionally lifting or moving up to 25 pounds.

Nice To Haves

At least six months of valet experience is preferred.

Responsibilities

Participate in programs to improve client and guest satisfaction.
Provide timely, exceptional service by answering guest questions courteously and assisting guests in and out of vehicles.
Drive, park, and retrieve guest vehicles safely and professionally.
Maintain thorough knowledge of the valet operation, local major streets, landmarks, and freeways.
Create staffing schedules based on anticipated daily vehicle volume.
Follow standard operating procedures and ensure the safety and security of vehicles and keys.
Prepare and process daily paperwork in accordance with audit compliance standards.
Recognize vehicle makes and models and maintain general knowledge of vehicle operations.
Keep drive lanes and crosswalks clear of debris, water, oil spills, and other hazards.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Review damage claims.
Assist with hiring, training, and coaching the valet team.
Substitute for any position when necessary.
Complete other duties as needed.