Assistant Manager, Valet Operations

SP Plus•Nashville, TN

About The Position

The Assistant Manager, Valet Operations supports the day-to-day management of a valet operation, helping deliver an excellent guest experience, maintain good client relations, and promote a professional and courteous image. The role helps create and implement a staging plan that makes effective use of the location’s layout to maximize parking capacity. The position also supports guest satisfaction, staffing, compliance, vehicle and key security, paperwork, cleanliness, safety reporting, damage-claim review, and the hiring, training, and coaching of the valet team. The assistant manager may substitute for other positions and complete other duties as needed.

Requirements

High school graduate.
Valid state-issued driver’s license with current address and an acceptable driving record.
Strong guest-service orientation and a positive attitude; respond to service requests courteously and professionally.
Clear oral communication, including listening, seeking clarification, and responding to questions.
Clear written communication and ability to read and interpret written information.
Ability to adapt to changes, delays, or unexpected events in the work environment.
Sound and accurate judgment.
Ability to stand and walk regularly and use hands to handle cash and equipment.
Ability to occasionally sit, climb, or balance and occasionally lift or move up to 25 pounds.

Nice To Haves

At least six months of valet experience is preferred.

Responsibilities

Support day-to-day management of the valet operation to promote an excellent guest experience, good client relations, and a professional and courteous image.
Help create and implement a staging plan that uses the location’s layout to maximize parking capacity.
Participate in programs to improve client and guest satisfaction.
Assist guests courteously, answer questions, and help them in and out of their vehicles.
Drive, park, and retrieve guest vehicles safely and professionally.
Maintain thorough knowledge of the valet operation, local major streets, landmarks, and freeways.
Create staffing schedules based on anticipated daily vehicle volume.
Maintain compliance with standard operating procedures and ensure the safety and security of vehicles and keys.
Prepare and process daily paperwork according to audit compliance standards.
Quickly distinguish vehicle makes and models and maintain general knowledge of vehicle operations.
Keep drive lanes and crosswalks clear of debris, water, oil spills, and other obstructions.
Report known accidents, observed or suspected company-policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Review damage claims.
Assist with hiring, training, and coaching the valet team.
Substitute for any position when necessary.
Complete other duties as needed.