Assistant Valet Manager

Bal Harbour Shops Valet Services•Bal Harbour, FL

About The Position

Bal Harbour Shops Valet Services provides valet service for visitors to Bal Harbour Shops, a luxury shopping destination. The Assistant Valet Manager serves as the operational link between the front-line crew and the Valet Manager, focusing on daily operations and serving as the on-site lead on the driveway. The role ensures vehicles are parked safely, keys are tracked accurately, guests are greeted promptly, and team performance and safety compliance are monitored. The position involves hands-on leadership during busy periods and may include actively parking cars.

Requirements

At least 3 years of experience in valet or hospitality management; luxury mall or hotel experience is preferred.
Five-year clean driving record.
Ability to drive vehicles with manual and automatic transmissions is strongly preferred.
Demonstrated excellence in customer service in a fast-paced environment.
Proficiency with valet management software such as CVPS or SMS Valet, and MS Office.
Strong verbal communication skills for coordinating with customers and other departments.
Valid driver’s license.

Nice To Haves

Experience in luxury mall or hotel valet or hospitality management.
Ability to drive vehicles with manual and automatic transmissions.

Responsibilities

Recruit, train, and mentor valet attendants, establish white-glove service standards, and hold the team accountable to them.
Enforce safety protocols to minimize vehicle damage and workplace injuries.
Audit logs, claim reports, and key security.
Lead floor operations during peak shifts by directing traffic flow and positioning attendants to minimize guest wait times.
Coach new hires on vehicle safety, key handling, and guest greetings.
Conduct initial investigations into damage claims, document vehicle condition, and review surveillance footage.
Assist with scheduling and time-card approvals.
Ensure radios, key podiums, valet software, and other equipment are functional.
Intervene when guests are frustrated and resolve issues before they escalate to the General Manager.
Drive and park vehicles as needed.