Assistant Valet Manager
About The Position
The Assistant Valet Manager serves as the operational lead on the driveway and as the connection between front-line valet attendants and the Valet Manager. The role focuses on day-to-day operations, including safe vehicle parking, accurate key tracking, prompt guest service, team performance, and safety compliance. The Assistant Valet Manager leads by example during busy periods while monitoring team performance and guest wait times. The position is with Bal Harbour Shops Valet Services, which provides valet service for Bal Harbour Shops. The duties and responsibilities described may change at any time, with or without notice.
Requirements
- At least 3 years of experience in valet or hospitality management; luxury mall or hotel experience is preferred.
- Five-year clean driving record.
- Valid driver's license.
- Demonstrated excellence in customer service in a fast-paced environment.
- Proficiency with valet management software, such as CVPS or SMS Valet, and MS Office.
- Strong verbal communication skills to coordinate with customers and other departments.
- Ability to drive vehicles with manual and automatic transmissions is strongly preferred.
- Ability to stand for extended periods; walk, bend, twist, and stretch; occasionally climb or balance, stoop, kneel, crouch, or crawl; and push and pull up to approximately 50 pounds of drag weight without assistance.
- Ability to work outdoors and be exposed to all weather conditions.
Nice To Haves
- Experience in luxury mall or hotel valet or hospitality management.
- Ability to drive vehicles with manual and automatic transmissions.
Responsibilities
- Recruit, train, and mentor valet attendants; establish and uphold white-glove service standards and team accountability.
- Enforce safety protocols and conduct audits of logs, claim reports, and key security to help minimize vehicle damage and workplace injuries.
- Supervise peak shifts, direct traffic flow, and position attendants to minimize guest wait times.
- Coach new hires on vehicle safety, key handling, and guest greetings.
- Conduct initial investigations of damage claims, document vehicle condition, and review surveillance footage.
- Assist with scheduling and time-card approvals, and ensure radios, key podiums, and valet software are functional.
- Respond to frustrated guests and resolve issues before they escalate to the General Manager.
- Drive and park vehicles as part of the role.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
