Ski Valet | Boot Room Attendant

Sundance Mountain Resort•Sundance, UT

11d

About The Position

The Boot Room Host creates a welcoming and memorable experience for guests as they begin and end their ski day. As the first point of contact in the Boot Room, this role welcomes guests, assists with comfort and orientation, and works with Ski Valet and Guest Services teams to support an exceptional mountain experience. The position focuses primarily on guest engagement, hospitality, and the overall guest experience, while coordinating with the Ski Valet and Boot Room Attendant on equipment storage and logistics. The role includes greeting and assisting guests, providing resort and mountain information, helping with locker access and seating, coordinating equipment staging and storage, and maintaining a clean, organized, safe, and inviting Boot Room. The Boot Room Host serves as a cultural ambassador for Sundance and handles guest inquiries and requests professionally and discreetly. This is a part-time seasonal, hourly position paying $17 per hour. The schedule is flexible and requires availability during ski season for mornings, evenings, weekends, holidays, and special events.

Requirements

Exceptional communication and interpersonal skills, with the ability to anticipate guest needs.
Warm, engaging personality and a genuine passion for creating memorable guest experiences.
Ability to multitask and remain calm during busy periods.
Ability to stand and move for extended periods during a shift.
Capacity to assist guests with light items such as boots, helmets, or personal belongings.
Comfort working in a mountain environment with varying weather conditions.
Flexible availability for mornings, evenings, weekends, and holidays during ski season.
Commitment to Sundance's values and culture, including authenticity, sustainability, and guest-centered hospitality.
Professional appearance and demeanor.

Nice To Haves

Previous experience in luxury hospitality, guest relations, or customer service is strongly preferred.
Interest in mountain culture, skiing, or outdoor recreation.

Responsibilities

Serve as the primary host and point of contact for guests in the Boot Room.
Welcome guests in the morning and afternoon and support a smooth start and finish to their ski experience.
Greet and engage guests warmly, learning names and preferences when possible.
Assist guests with locker access, seating areas, comfort items, and wayfinding.
Provide resort information and timely updates on weather, trail conditions, and resort offerings.
Anticipate guest needs, including offering water, hot beverages, or other small touches.
Coordinate with Ski Valet for equipment staging and storage.
Communicate with Ski Valet, Bell, and Valet teams to support smooth guest transitions.
Respond professionally and promptly to guest questions, concerns, and special requests.
Monitor guest areas and maintain cleanliness, organization, safety, and an inviting atmosphere.
Remain calm and welcoming during peak guest traffic periods.
Share the story and values of Sundance as a cultural ambassador.
Perform other tasks as requested within legal and ethical parameters and company policy.