Ski Valet | Boot Room Attendant

Sundance Mountain Resort•Provo, UT

About The Position

The Boot Room Attendant serves as the primary host and guest point of contact in the Boot Room, creating an inviting, seamless, and memorable experience as guests begin and end their ski day. The role brings Sundance’s guiding lights of Art, Nature, and Recreation to life through warm welcomes, personalized assistance, guest orientation, and coordination with Ski Valet and Guest Services teams. The position focuses primarily on guest engagement, hospitality, and the overall guest experience, while coordinating with the Ski Valet and Boot Room Attendant on equipment storage and logistics. This is a part-time seasonal, hourly position paying $17 per hour and reporting to the Director of Lodging.

Requirements

Exceptional communication and interpersonal skills, including the ability to anticipate guest needs.
A warm, engaging personality and genuine passion for creating memorable guest experiences.
Ability to multitask and remain calm during busy periods.
Ability to stand and move for extended periods during a shift.
Capacity to assist guests with light items such as boots, helmets, or personal belongings.
Comfort working in a mountain environment with varying weather conditions.
Flexible availability, including mornings, evenings, weekends, holidays, and special events during ski season.
Commitment to Sundance’s values and culture of authenticity, sustainability, and guest-centered hospitality.
Professional appearance and demeanor.

Nice To Haves

Previous experience in luxury hospitality, guest relations, or customer service.
Interest in mountain culture, skiing, or outdoor recreation.

Responsibilities

Greet and engage guests warmly, learning names and preferences whenever possible.
Serve as the primary host and point of contact for guests in the Boot Room.
Welcome guests in the morning and afternoon and support a smooth start and finish to their ski experience.
Provide personalized wayfinding, resort information, and updates on weather, trail conditions, and resort offerings.
Assist guests with locker access, seating areas, comfort items, and light personal belongings.
Anticipate guest needs by offering water, hot beverages, and other thoughtful touches.
Coordinate with Ski Valet, Bell, Valet, Guest Services, and the Boot Room Attendant to support smooth guest transitions and equipment staging and storage.
Respond professionally and discreetly to guest inquiries, concerns, and special requests.
Monitor guest areas and maintain cleanliness, organization, safety, and an inviting atmosphere.
Maintain a calm and welcoming demeanor during busy periods.
Act as a cultural ambassador by sharing Sundance’s story and values authentically and enthusiastically.