Ski Valet Supervisor

Sage Hospitality•Breckenridge, CO

4d•Onsite

About The Position

Hotel Alpenrock is hiring a hands-on Ski Valet Supervisor to lead the team’s daily workflow and coordinate service priorities. The supervisor supports training and coaching, promotes consistent service and efficient procedures, maintains organized equipment storage and accurate tracking, upholds safety and service standards, and responds promptly and professionally to guest concerns. The role works closely with the Front Office, Valet, and other hotel teams to deliver an elevated mountain experience through hospitality, teamwork, and attention to detail. This seasonal position is expected to run from mid-November to mid-April, with exact dates determined by operational needs. The application period is expected to remain open for approximately 30 days or until a suitable candidate is identified.

Requirements

High school diploma or equivalent.
At least two years of experience in the hotel industry.
Excellent customer service skills.
Fluency in spoken and written English.
Knowledge of local establishments, businesses, and the surrounding community.
Ability to see objects and people both up close and at a distance.
Ability to grasp handles, carry bundles, and lift packages.
Ability to continually push, lift, and carry up to 65 pounds throughout the hotel for the entire shift.
Ability to drive automatic and manual vehicles.
Valid driver’s license.
Driving record that meets the needs of the company’s insurance carrier.

Responsibilities

Act as the main point of contact for guests during the shift.
Greet guests arriving with ski equipment or other winter gear.
Assist guests with unloading ski equipment from vehicles and safely storing it.
Tag and track guest equipment and handle it carefully to prevent damage during transport or storage.
Retrieve and return guest equipment promptly when requested.
Keep ski equipment storage areas organized, clean, and free from hazards.
Provide general information and recommendations about local skiing conditions, mountain trails, and resort activities.
Respond to questions or concerns about ski rentals, lessons, and local winter activities.
Offer assistance in public hotel areas and help maintain a welcoming environment.
Interact with guests with confidence, energy, and enthusiasm.
Pursue training and development in ski valet service, guest satisfaction, and local ski knowledge.
Suggest improvements and recognize the good performance of others.
Use empowerment to exceed guest expectations and resolve issues effectively.
Collaborate with team members to provide a seamless guest experience.
Lead daily pre-shift meetings for the Ski Valet team.
Manage the schedule for Ski Valet associates.
Oversee daily ski valet operations, including opening and closing, equipment intake, tagging, storage, retrieval, and distribution.
Train new associates.
Maintain clean, organized, and efficient ski storage, boot room, and guest equipment staging areas.
Coordinate equipment staging and retrieval based on guest requests, reservations, and anticipated mountain departure times.
Attend meetings involving managers and supervisors, including daily Standup, resume/BEO, and festive meetings.
Resolve guest concerns promptly and professionally, escalating service recovery issues when appropriate.

Benefits

Medical, dental, and vision insurance.
Winter housing stipend.
Epic Local Ski Pass or end-of-season bonus.
Health savings and flexible spending accounts.
Basic life and AD&D insurance.
Paid time off for vacation, sick time, and holidays.
Eligibility to participate in the Company’s 401(k) program with employer matching.
Employee Assistance Program.
Tuition reimbursement.
Discounts on hotels, restaurants, and more.