Ski Valet Supervisor

Sage Hospitality Group•Breckenridge, CO

3d•Onsite

About The Position

The Ski Valet Supervisor is a hands-on leader responsible for guiding the Ski Valet team’s daily workflow, coordinating service priorities, and supporting training and coaching to maintain consistent service and efficient procedures. The supervisor leads by example, maintains organized equipment storage and accurate tracking, upholds safety and service standards, and responds to guest concerns promptly and professionally. The role works closely with the Front Office, Valet, and other hotel teams to deliver an elevated mountain guest experience through hospitality, teamwork, and attention to detail. This is a seasonal position expected to run from mid-November to mid-April, with exact dates based on operational needs. The role is based at Hotel Alpenrock in Breckenridge, Colorado. The salary is USD $23.00 per hour.

Requirements

High school diploma or equivalent.
At least two years of experience in the hotel industry.
Excellent customer service skills.
Fluency in oral and written English.
Knowledge of local establishments, businesses, and the surrounding community.
Ability to see objects and people both up close and at a distance.
Ability to grasp handles, carry bundles, and lift packages.
Ability to continually push, lift, and carry up to 65 pounds throughout the hotel during the entire shift.
Ability to drive automatic and manual vehicles.
Valid driver’s license.
Driving record that meets the needs of the company’s insurance carrier.

Responsibilities

Act as the main point of contact for guests during the shift.
Meet and greet guests arriving with ski equipment or other winter gear.
Assist guests with unloading ski equipment from vehicles and safely storing it.
Tag and track guest ski equipment and ensure it is handled without damage during transport or storage.
Help guests retrieve equipment promptly and courteously when requested.
Keep equipment storage areas organized, clean, and free from hazards.
Provide general information and recommendations about local skiing conditions, mountain trails, and resort activities.
Respond to guest questions or concerns about ski rentals, lessons, and local winter activities.
Help maintain a welcoming environment in the hotel’s public areas and offer assistance to guests as needed.
Demonstrate confidence, energy, and enthusiasm when interacting with guests.
Pursue training and development opportunities related to ski valet service, guest satisfaction, and local ski knowledge.
Suggest service improvements and recognize the good performance of others.
Use empowerment to exceed guest expectations and resolve issues effectively.
Collaborate with team members to provide a seamless guest experience.
Lead the daily pre-shift meeting for the Ski Valet team.
Manage the schedule for Ski Valet associates.
Oversee daily Ski Valet operations, including opening and closing, equipment intake, tagging, storage, retrieval, and distribution.
Train new associates.
Maintain organized, clean, and efficient ski storage, boot room, and guest equipment staging areas.
Coordinate equipment staging and retrieval based on guest requests, reservations, and anticipated mountain departure times.
Attend meetings involving managers and supervisors, including daily Standup, resume/BEO, and festive meetings.
Resolve guest concerns professionally and promptly, escalating service recovery issues when appropriate.

Benefits

Medical, dental, and vision insurance
Winter housing stipend
Epic Local Ski Pass or end-of-season bonus
Health savings and flexible spending accounts
Basic life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligibility to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition reimbursement
Discounts on hotels, restaurants, and more