SKI VALET ATTENDANT

Tahoe Mountain Club•Truckee, CA

1d•$22 - $30•Onsite

About The Position

As a member of the Club Operations Team, the Ski Valet Attendant provides Club members and guests with exceptional customer service by coordinating ski equipment delivery and retrieval. The role includes preparing and maintaining ski and snowboard racks, tracking and storing equipment, making reservations, processing sales, and maintaining ski lobby and storage areas. The attendant also helps create a friendly and relaxing atmosphere, follows safety and security procedures, assists coworkers as needed, and may perform other tasks based on the Club’s operational needs.

Requirements

High school diploma or equivalent, or two years of experience in a related environment.
Basic data-entry and computer skills.
Ability to read and speak English to perform job duties.
Ability to work as part of a team and maintain open communication with managers and coworkers.
Professional demeanor and professional communication at all times.
Availability to work required shifts, subject to any exceptions granted by a manager or supervisor.

Nice To Haves

Working experience in a customer-facing role.

Responsibilities

Arrive on time and maintain a clean, professional appearance and uniform throughout the shift.
Welcome and acknowledge members and guests according to company standards, and communicate professionally in person and by telephone.
Maintain a warm, friendly, interactive service atmosphere and support coworkers and team goals.
Follow company safety and security policies and report maintenance problems, hazards, accidents, or injuries to a supervisor.
Work collaboratively with Ski Valet Dispatchers.
Set up mobile ski and snowboard racks based on reservations by loading and unloading equipment and moving racks to appropriate locations; maintain stationary racks.
Track, retrieve, and store members’ and guests’ ski and snowboard equipment in transition areas in a timely manner.
Provide information about Club facilities and activities and promote an upbeat, relaxing atmosphere.
Make ski valet reservations and use computer software to enter and locate work-related information.
Handle Point of Sale transactions according to established procedures, stock retail items, learn about products and services, and assist with inventory as directed.
Report complaints or problems to the dispatch desk and maintain confidentiality and protect company assets.
Maintain cleanliness of the ski lobby and ski storage area and perform facility opening and/or closing procedures.
Work required shifts, participate in required trainings and staff meetings, and help with other tasks as needed.
Assist with snow removal on patios, decks, and the building entrance.