SKI VALET ATTENDANT

Tahoe Mountain Club•Truckee, CA

1d•$22 - $30•Onsite

About The Position

As a member of the Club Operations Team, the Ski Valet Attendant provides Club members and guests with exceptional customer service by coordinating with Ski Valet Dispatchers to handle ski and snowboard equipment. The role supports ski valet operations, guest services, equipment storage and retrieval, and the cleanliness and upkeep of ski areas. Because Club operations fluctuate, employees may be asked to perform other tasks and assist coworkers as needed. The attendant is expected to maintain a professional appearance and demeanor, communicate clearly, collaborate with coworkers, follow company and safety procedures, and participate in required trainings and staff meetings. Tahoe Mountain Club maintains an equal employment opportunity policy and does not tolerate harassment or discrimination.

Requirements

High school diploma or equivalent, or two years of experience in a related environment.
Basic data-entry and computer skills.
Ability to read and speak English to perform job duties and communicate with customers and coworkers.
Ability to work as part of a team and maintain open communication with managers and coworkers.
Professional demeanor and professional communication at all times.
Availability to work required shifts, subject to exceptions granted by a manager or supervisor.

Nice To Haves

Working experience in a customer-facing role.

Responsibilities

Set up mobile ski and snowboard racks based on reservations by loading and unloading equipment and moving racks to appropriate locations.
Maintain stationary racks.
Assist members and guests by tracking, retrieving, or storing ski and snowboard equipment in transition areas in a timely manner.
Provide information about available Club facilities and activities and promote a fun, relaxing atmosphere.
Make member reservations for ski valet.
Enter and locate work-related information using computer software; read and visually verify information in a variety of formats.
Handle Point of Sale transactions according to established procedures.
Stock retail items, learn about products and services, and assist with inventory as directed by a manager or supervisor.
Report complaints or problems to the dispatch desk and report maintenance problems, safety hazards, accidents, or injuries to a supervisor.
Maintain the cleanliness of the ski lobby and ski storage area; perform facility opening and/or closing procedures.
Assist with snow removal on patios, decks, and the building entrance.
Welcome and acknowledge members and guests, answer telephones appropriately, and maintain clear, professional communication.
Work collaboratively with dispatchers and other coworkers, support team goals, and treat coworkers with dignity and respect.
Follow company, safety, and security policies and procedures; maintain confidentiality and protect company assets.
Arrive on time, maintain a clean and professional appearance and uniform, and be available to work required shifts.
Participate in employee training and staff meetings as required.
Assist coworkers and perform other tasks as operational needs arise.