Site Support

STELLAR INDUSTRIAL SUPPLY•Spokane Valley, WA

1d•Hybrid

About The Position

This hybrid role combines on-site customer support responsibilities with branch warehouse operations. The Site Support (Hybrid) position will spend approximately 50% of time at customer locations delivering front-line service and 50% supporting internal warehouse operations, including order fulfillment, inventory management, and shipping/receiving. This role requires flexibility, strong customer focus, and the ability to adapt between environments to meet business and customer needs.

Requirements

High School Diploma or equivalent
Valid driver’s license with acceptable driving record.
Proficiency in Microsoft Office (Outlook, Excel)
Strong customer service and communication skills.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Ability to learn and operate warehouse equipment, including forklifts.
Positive attitude and strong work ethic.

Nice To Haves

Experience with ERP systems (Prophet 21 preferred)

Responsibilities

Deliver exceptional customer service through fast and accurate processing of orders, communication, and coordination with internal departments.
Serve as primary point of contact for customer inquiries related to orders, scheduling, and product delivery.
Accurately enter quotes and orders using ERP system (Prophet 21).
Manage and resolve customer inquiries and issues with urgency and professionalism.
Support and utilize automated and semi-automated systems (e.g., vending machines, wireless warehouse solutions)
Monitor and maintain customer-specific inventory levels, including Min/Max and safety stock.
Act as a liaison between Account Managers, Specialists, Customer Experience, and other departments.
Follow all customer-specific guidelines, safety procedures, and on-sire requirements.
Continuously build knowledge of Stellar products, services, and programs.
Accurately pick, pack and process customer orders and transfers using ERP and warehouse systems.
Prepare shipments with proper documentation, labeling, and carrier systems (e.g., UPS)
Receive, inspect, and accurately record incoming inventory and purchase orders.
Put away stock in designated warehouse locations in a timely and organized manner.
Perform cycle counts and maintain inventory accuracy.
Operate warehouse equipment (including forklifts, as trained) safely and efficiently.
Maintain a clean, organized and safe work environment.
Collaborate with team members to meet branch operation goals.
Communicate proactively with leadership regarding issues, delays, or improvement opportunities.