Site Support Specialist
Briljent•Springfield, IL
•Onsite
About The Position
Briljent is seeking On-Site Support Specialists for a project throughout the State of Illinois. This project involves in-state travel to local offices to support "Go-Live" activities and the implementation of a new computer system. The role requires individuals to be the go-to person for technology questions, provide on-site technology training, help employees with new system functions, troubleshoot issues, and deliver high-level customer service. The project is scheduled from July to September.
Requirements
- Experience training, teaching or instructing in a one-on-one or small group setting
- Able to adapt to different working environments
- Must understand software documentation, including user guides and design docs to learn the software solution
- Patience and a calming presence in the face of change and adversity
- Able to comprehend and retain new information
- Intermediate user of computer technology
- Reliable transportation to multiple offices within the state of Illinois
Responsibilities
- Travel to facility for on-site technology training
- Help employees with questions on functions of new system
- Troubleshoot any issues with new system
- Provide training and high-level customer service to client employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
