Site Supervisor (Program Manager, Group Home Setting)

Oak Hill/Gilead•Harwinton, CT

5d•Onsite

About The Position

Oak Hill is seeking an experienced, compassionate, mission-driven Site Supervisor to oversee the day-to-day operations of a residential location in Harwinton, Connecticut. The role provides operational oversight, staff supervision, regulatory compliance management, and coordination of person-centered supports for people with intellectual and developmental disabilities. The Site Supervisor helps create a positive environment for both participants and employees and supports individuals in pursuing meaningful, independent, and fulfilling lives. The position is in the Community Programs department and reports to the Director - Community Programs. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m., for 40 hours per week, with flexibility to meet workload needs and required on-call and emergency availability. It is non-union, exempt, and salaried, with compensation of $65,000 per year. Due to the specific needs of the individuals at this program, only female applicants will be considered at this time. The role oversees residential operations, participant support and planning, health and safety, regulatory compliance, staff development, program resources and finances, and relationships with families, guardians, agencies, and community partners. The Site Supervisor may provide direct support as needed and must be able to participate in an on-call rotation, maintain required certifications, and perform physical support activities including lifting, transfers, and emergency response when needed.

Requirements

Bachelor's degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
Minimum of five years of leadership experience supporting individuals with intellectual and developmental disabilities (IDD).
Minimum of two years of supervisory or management experience in residential services, human services, healthcare, or a related field.
Valid driver's license and ability to meet Oak Hill driving requirements.
Ability to successfully complete required background screenings and pre-employment requirements.
Ability to maintain required certifications and training.
Ability to participate in an on-call rotation and respond to program emergencies as required.
Ability to complete and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.

Nice To Haves

Experience managing residential services for individuals with intellectual and developmental disabilities.
Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
Experience with person-centered planning and behavioral support programs.
Previous experience supervising multidisciplinary teams.
Experience managing budgets, staffing schedules, and program operations.

Responsibilities

Oversee daily operations of an assigned residential location.
Ensure services are delivered in accordance with individual support plans and treatment goals.
Maintain a safe, clean, and welcoming home environment.
Monitor program performance, quality indicators, and census goals.
Provide direct support as needed to meet participant and operational needs.
Advocate for participants’ needs, rights, and goals.
Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.
Monitor participant health needs in partnership with nursing staff.
Coordinate medical, dental, psychiatric, and specialty appointments.
Ensure adequate medication supplies and compliance with medication administration requirements.
Maintain emergency preparedness, including fire drills and evacuation procedures.
Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
Prepare for licensing reviews, audits, inspections, and certification activities.
Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
Coordinate staffing schedules and maintain required staffing ratios.
Assist with recruitment, interviewing, onboarding, and employee development.
Conduct regular supervision meetings and annual performance evaluations.
Ensure staff training, certifications, and professional development requirements are maintained.
Monitor program budgets and participant funds.
Ensure proper purchasing, inventory management, and financial recordkeeping.
Oversee household supplies, food inventories, and equipment needs.
Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.
Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
Foster teamwork, employee engagement, and positive employee relations.
Represent Oak Hill professionally in the community and with external stakeholders.

Benefits

Competitive salary and leadership development opportunities.
Generous paid time off, including vacation, sick, personal, and holiday time.
Affordable medical, dental, and vision insurance.
403(b) Retirement Plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
Employer-paid long-term disability insurance.
Life insurance options, including employer-paid coverage.
Tuition reimbursement and professional development opportunities.
Employee recognition and appreciation programs.
Opportunities for advancement within a mission-driven organization.
The ability to make a meaningful difference in the lives of others every day.