Site Supervisor (Program Manager, Group Home Setting)

Oak Hill • Watertown, CT

8d • Onsite

About The Position

The Site Supervisor oversees all aspects of residential program operations at an assigned community programs location, ensuring high-quality, person-centered supports for participants and a positive workplace culture for staff. The role is based in Watertown, Connecticut, and is scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m. Twenty-four-hour on-call flexibility is required based on individual needs.

The supervisor leads daily residential operations, supports participants’ rights and goals, coordinates individual planning and healthcare, and ensures accurate documentation and compliance with applicable regulations. The role also includes supervising and developing staff, coordinating schedules and staffing ratios, monitoring budgets and participant funds, managing household resources and property needs, and serving as a liaison with families, guardians, regulatory agencies, and community partners.

The position is salaried, exempt, and non-union, with compensation of $65,000 per year. Oak Hill describes itself as Connecticut’s largest private provider of services for people with disabilities and emphasizes person-centered services and opportunities for people with disabilities to live, learn, work, and thrive.

Requirements

• Bachelor’s degree in Human Services, Social Work, Psychology, Special Education, Healthcare Administration, or a related field.
• At least five years of leadership experience supporting individuals with Intellectual and Developmental Disabilities (IDD).
• At least two years of supervisory or management experience in residential services, human services, healthcare, or a related field.
• Valid driver’s license and ability to meet Oak Hill driving requirements.
• Ability to successfully complete required background screenings and pre-employment requirements.
• Ability to maintain required certifications and training.
• Ability to participate in an on-call rotation and respond to program emergencies as required.
• Ability to complete and maintain certifications including CPR, First Aid, Medication Administration, PMT, PAT, Back Safety, and other required trainings.
• Ability to perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.
• Ability to manage competing priorities, maintain compliance, communicate effectively, exercise sound judgment, and prioritize participant well-being.

Nice To Haves

• Experience managing residential services for individuals with intellectual and developmental disabilities.
• Knowledge of DDS, DCF, ICF, DPH, and related regulatory requirements.
• Experience with person-centered planning and behavioral support programs.
• Previous experience supervising multidisciplinary teams.
• Experience managing budgets, staffing schedules, and program operations.

Responsibilities

• Oversee daily operations of an assigned residential location.
• Ensure services follow individual support plans and treatment goals.
• Maintain a safe, clean, and welcoming home environment.
• Monitor program performance, quality indicators, and census goals.
• Provide direct support as needed to meet participant and operational needs.
• Advocate for participants’ needs, rights, and goals.
• Coordinate and participate in individual planning meetings, including IP, OPS, IDT, and IEP meetings.
• Ensure treatment plans, progress reports, assessments, and required documentation are completed accurately and on time.
• Collaborate with families, guardians, case managers, clinicians, and community partners to support positive outcomes.
• Monitor participant health needs in partnership with nursing staff.
• Coordinate medical, dental, psychiatric, and specialty appointments.
• Ensure adequate medication supplies and compliance with medication administration requirements.
• Maintain emergency preparedness, including fire drills and evacuation procedures.
• Ensure compliance with DDS, DCF, ICF, DPH, OSHA, and Oak Hill regulations and standards.
• Prepare for licensing reviews, audits, inspections, and certification activities.
• Supervise, coach, mentor, and evaluate direct support professionals and other assigned staff.
• Coordinate staffing schedules and maintain required staffing ratios.
• Assist with recruitment, interviewing, onboarding, and employee development.
• Conduct regular supervision meetings and annual performance evaluations.
• Ensure staff training, certifications, and professional development requirements are maintained.
• Monitor program budgets and participant funds.
• Ensure proper purchasing, inventory management, and financial recordkeeping.
• Oversee household supplies, food inventories, and equipment needs.
• Coordinate maintenance, repairs, and upkeep of the residence and agency vehicles.
• Serve as the primary liaison between Oak Hill, families, guardians, regulatory agencies, and community partners.
• Foster teamwork, employee engagement, and positive employee relations.
• Represent Oak Hill professionally in the community and with external stakeholders.
• Participate in an on-call rotation and respond to program emergencies as required.
• Complete and maintain required certifications and trainings, including CPR, First Aid, Medication Administration, PMT, PAT, and Back Safety.
• Perform physical aspects of the role, including participant support activities, lifting, transfers, and emergency response when needed.

Benefits

• Competitive salary and leadership development opportunities.
• Generous paid time off, including vacation, sick, personal, and holiday time.
• Affordable medical, dental, and vision insurance.
• 403(b) retirement plan with an annual Oak Hill contribution equal to 9.5% of eligible gross earnings, regardless of employee contribution.
• Employer-paid long-term disability insurance.
• Life insurance options, including employer-paid coverage.
• Tuition reimbursement and professional development opportunities.
• Employee recognition and appreciation programs.
• Opportunities for advancement within a mission-driven organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager