Site Solutions Director, Gen Med

Flourish Research

2d • $125,000 - $153,000 • Remote

About The Position

The Site Solutions Director is a network-level client relationship and commercial strategy role aligned to an opportunity, sponsor/CRO, or program according to business needs. The Director serves as Flourish Research’s single relationship point of contact across the program’s proposed and awarded site network, owning the sponsor/CRO relationship from opportunity through study completion. This is not a regional or single-site assignment and is not an operational project management role; site-level operations remain the responsibility of Operations, Site Directors, and operational Project Managers.

The Director works with Business Development, Commercial leadership, Feasibility, Proposal, Operations, and site teams to support program growth, strengthen study placement opportunities, represent the network’s capabilities, and help resolve program bottlenecks. The role maintains regular sponsor/CRO communication, identifies account growth and cross-sell opportunities, communicates client intelligence internally, and tracks program and relationship status in the CRM. The position is remote, scheduled Monday through Friday on a day shift for 40 hours per week, and may require travel up to 50%.

Requirements

• Bachelor’s degree required; a degree in Life Sciences, Business, Marketing, or a related field is preferred.
• At least 5 years of progressive experience in clinical research operations, business development, account management, or sponsor/CRO relationship management.
• Deep understanding of CRO/site network dynamics and the sponsor/CRO relationship lifecycle from opportunity through study completion.
• Strong client relationship and account management skills, with the ability to build trust and credibility with sponsor and CRO stakeholders.
• Ability to apply therapeutic expertise and clinical operations knowledge to evaluate study opportunities, assess operational feasibility, and identify risks and implementation challenges.
• Excellent communication, problem-solving, and collaborative skills, including the ability to represent the client to internal teams and internal teams to clients.
• Ability to work cross-functionally with Business Development, Operations, Site Directors, and Project Managers without taking ownership of their responsibilities.
• Sound judgment in distinguishing relationship and program strategy ownership from operational project management.
• Ability to identify and escalate risks and bottlenecks early and relay client intelligence to internal teams.
• Ability to identify account growth and cross-sell opportunities in partnership with Business Development and work in a relationship-first role.
• Excellent oral, written, and presentation skills.
• Excellent computer skills, including Office 365 and CRM systems such as Salesforce.
• Strong negotiation and conflict management skills.
• Flexibility and ability to multitask and prioritize competing demands across multiple sites within a program.
• Ability to think independently, exercise sound judgment, and influence without direct authority.
• Ability to lift 35 pounds and occasionally more than 35 pounds.
• Ability to drive and daily availability of an automobile.

Nice To Haves

• Prior experience within a clinical trial site network is strongly preferred.
• Experience serving as a primary point of contact managing a client relationship across a multi-site program is strongly preferred.
• A degree in Life Sciences, Business, Marketing, or a related field is preferred.

Responsibilities

• Serve as the single network-level point of contact for an assigned opportunity or sponsor/CRO study program, representing the entire proposed and awarded site network.
• Act as a dedicated commercial liaison for assigned regions, facilitating communication and alignment between clinical operations and business development stakeholders.
• Participate in regional operations meetings as appropriate to advise regional and site teams on site information, capabilities, and differentiators.
• Partner with commercial leadership and Business Development to support strategic network growth by understanding investigator relationships, therapeutic specialties, site capabilities, and expansion opportunities.
• Own and manage sponsor/CRO relationships from opportunity through study completion in partnership with Business Development and Operations.
• Establish and maintain regular sponsor/CRO communications focused on network efficiencies, communication, and program growth opportunities.
• Identify and help resolve program bottlenecks in partnership with Operations and site teams, without directly managing operational execution.
• Support Business Development, Feasibility, and Proposal teams from program assignment through award, then sustain and deepen sponsor/CRO relationships throughout the program.
• Represent Flourish’s site network strategy to sponsors/CROs across proposed, awarded, and additional sites considered as the program evolves.
• Serve as a two-way client-facing conduit, communicating Flourish’s internal strategy to sponsors/CROs and sponsor/CRO needs and asset information to internal teams.
• Collaborate with Business Development and Proposal teams on account pipeline-building and cross-sell opportunities within existing study programs.
• Partner with Operations, Site Directors, and operational Project Managers on program delivery, escalating issues and sharing client intelligence while leaving day-to-day execution and site-level issue resolution to those teams.
• Bring new opportunities identified within assigned programs to the team, including additional sites, patients, studies, or other sponsor/CRO opportunities, in partnership with Business Development.
• Respond promptly to sponsor/CRO questions, feedback, feasibility and PSV requests, and study escalations, consistent with the general policy of no more than 48 hours.
• Maintain working knowledge of the program’s proposed and awarded site network, including capabilities, staff, and performance history.
• Support Business Development, Proposal, and Feasibility teams during proposal and site selection phases to ensure the site network is well represented.
• Track program and relationship status; provide regular updates to Business Development and Commercial leadership; and comply with CRM/Salesforce administration policies for assigned opportunities and studies.
• Represent Flourish Research professionally and courteously when interacting with staff, clients, and vendors.
• Perform additional duties as assigned by management.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) with a 100% employer match on the first 4% of employee contributions
• Tuition reimbursement
• Parental leave
• Employee referral program
• Employee assistance program
• Life insurance
• Disability insurance
• Generous PTO covering vacation, sick, and personal days
• 8 paid holidays
• Supportive and collaborative work environment
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director