Medical Assistant - Gen Med

Neighborhood Healthcare•Escondido, CA

About The Position

The Medical Assistant supports providers, advanced providers, and registered nurses in delivering patient-centered care in a dynamic team environment. The role communicates with patients and performs clinical services to support high-quality care in a fast-paced setting. It includes direct patient care, provider and team workflow support, and clinical administration, while following safety, infection-control, privacy, and organizational compliance requirements.

Requirements

Valid Medical Assistant certificate from an accredited program.
Current Basic Life Support (BLS) certification upon hire, maintained as a condition of employment; courses must follow AHA guidelines or meet recognized BLS standards through an approved equivalent provider.
Familiarity with medical procedures and terminology.
Intermediate computer and data-entry skills.
Sound judgment to anticipate the needs of patients and providers.
Flexibility in responding to changing priorities and time-sensitive deadlines.
Emotional and cultural intelligence to communicate appropriately and provide patient care.
Compassion toward patients and team members.
Ability to manage multiple tasks simultaneously.
Ability to work both as part of a team and independently.
Ability to handle highly confidential information professionally and ethically.
Ability to meet the physical requirements, including frequent lifting/carrying up to 15 pounds, occasional lifting/carrying up to 25–30 pounds, frequent standing and walking, frequent bending, reaching and stooping, occasional kneeling or squatting, fine motor clinical and computer tasks, assisting with patient positioning or mobility, and pushing or pulling equipment.

Nice To Haves

Experience with an electronic health records system.

Responsibilities

Communicate with patients and perform clinical care services.
Take patient vital signs and obtain patient intake information.
Perform clinical procedures, including blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs.
Discuss patient needs and provide patients with education and resources.
Stock, clean, and prepare exam rooms for examinations and procedures.
Coordinate provider workflows to support efficient patient care.
Ensure providers have pertinent information for each patient visit, including diagnostic images, labs, and required screenings.
Assist providers and care teams in women’s health, pediatrics, and general medicine departments as needed.
Use electronic health records to order, process, and document clinical treatment plans as directed by a provider.
Convey information to patients by telephone or email under the direction of a provider or Registered Nurse.
Provide requested documents to patients after review for completeness, accuracy, and provider execution.
Complete ongoing and annual training required for position compliance.
Follow safety procedures, report injuries and unsafe conditions, use appropriate body mechanics, and follow infection-control and blood-borne pathogen protocols.
Protect patient, employee, and volunteer information and access it only on a need-to-know basis for business purposes.
Comply with corporate integrity and security regulations and report unethical, fraudulent, or unlawful activity.