Director, Site Solutions

Essex Property Trust•Irvine, CA

2d•$157,000 - $205,000•Hybrid

About The Position

The Director, Site Solutions is responsible for business strategy and oversight of key systems used by onsite Essex teams, including smart access systems and maintenance and capital operations platforms. The role requires a deep understanding of these systems and the processes performed by onsite staff and centralized remote teams, and the ability to align technology roadmaps with corporate strategies and portfolio growth. The Director manages a small team and has direct reporting duties. The Site Solutions team evaluates emerging technology, leads pilot programs and full-scale rollouts, and supports technology solutions by serving as the main point of contact for vendors and helping configure and administer their products. The team also works with other Essex teams to integrate systems, redefine processes, support change management, and continuously improve platforms using internal proprietary data and analytics. This role leads strategic and operational alignment between business systems and their users, oversees enterprise and third-party product implementations, and develops system roadmaps that support corporate goals. It is based at an Essex corporate office in Irvine, Woodland Hills, San Mateo, or Bellevue, with in-person office work required at least four days per week, Monday through Thursday. Work is primarily in an office setting, with minimal travel potentially required.

Requirements

Bachelor’s degree in Information Technology, Economics, Real Estate, or a related discipline.
At least 10 years of progressive leadership experience at the intersection of technology and operations, with a record of driving strategic initiatives and organizational change.
At least 5 years of experience in multifamily at enterprise scale.
At least 5 years of people leadership experience, including hiring, coaching, performance management, succession planning, and professional staff development.
Experience leading enterprise-scale technology implementations and organizational change initiatives within a multifamily organization, driving adoption across centralized and geographically dispersed teams.
Ability to collaborate across stakeholder groups and bridge operational and technical teams, translating business strategies, goals, and needs into scalable technology solutions.
Ability to communicate technical concepts and explain complex business problems clearly.
Track record of leading initiatives and navigating strategic and tactical challenges.
Ability to lead several initiatives in parallel with large extended and cross-functional teams.
Experience with contract management, vendor negotiations, and vendor relationship management to ensure high-quality service delivery.
Excellent written and verbal communication skills.
Strong organizational and analytical skills, including advanced analytical and quantitative skills.
Ability to provide efficient, timely, reliable, and courteous service across departments and effectively present information.
Ability to respond effectively to sensitive issues, comprehend and interpret complex documents, and solve problems involving multiple options.
Ability to work Monday through Friday and in person at an Essex corporate office at least four days per week, Monday through Thursday.
Ability to sit or stand for extended periods and use standard office equipment.

Nice To Haves

Master’s degree preferred.

Responsibilities

Build business relationships and engage across departments to address longstanding business issues and propose workable solutions.
Provide direct leadership for implementation of enterprise and third-party products supporting Essex’s strategic direction.
Collaborate with cross-functional teams to support successful business execution.
Maintain strategic and operational alignment between critical business systems and their user communities, serving as a link between internal users and customers and third-party vendors.
Build and execute system roadmaps that support corporate strategy and stakeholder-endorsed goals.
Lead the team in defining, documenting, and standardizing business needs, processes, flows, and diagrams within current site solutions systems.
Prioritize user and functional requirements with third-party vendors.
Write reports and documents and present analyses, project status, risks, and issues.
Identify tasks and interrelationships to evaluate functional and cross-functional requirements.
Research existing systems and procedures and make changes or improvements as necessary.
Identify gaps and address them in collaboration with project teams.
Coordinate information and data changes throughout the system life cycle to ensure consistency.
Identify where existing policies and procedures need to change or new ones need to be developed, especially to support future business expansion.
Evaluate emerging technology solutions and lead pilot programs and full-scale rollouts to improve operational efficiency and resident and associate experiences.
Support vendor-provided technology solutions, including vendor coordination and product configuration and administration.
Collaborate with other Essex teams to integrate systems, redefine processes, support change management, and improve platforms using internal proprietary data and analytics.
Manage direct and potentially matrix reports; make recommendations regarding recruitment, selection, promotion, advancement, corrective action, and termination.
Monitor staffing levels and human-resource utilization; lead staff hiring, training, development, coaching, mentoring, performance assessment, rewards, and retention.
Set department deadlines and make decisions in accordance with company procedures, policies, and business practices.