Site Reliability Engineer

Yum!•Louisville, KY

21h•$95,700 - $120,000

About The Position

The Site Reliability Engineer (SRE) supports restaurant technology, including guest-facing mobile applications, Kubernetes-based edge systems in restaurants, networks, and lab environments. This hands-on role provides frontline support for incoming requests while improving support delivery through automation, tooling, and engineering. The work spans cloud platforms, Kubernetes, enterprise networking, Linux systems, APIs, automation, and mobile device management, offering broad exposure to infrastructure technologies. The role is intended for someone early in their career who is curious, takes initiative, and is willing to learn; the company will invest in their growth. The SRE investigates technical issues, supports production and development environments, monitors restaurant technology systems, and participates in a shared on-call rotation after training. The role also develops scripts, automations, integrations, and internal tools; improves monitoring and operational practices; and documents recurring issues and procedures. Senior engineers are available for escalation during on-call coverage.

Requirements

Enjoys solving technical puzzles and finding root causes rather than applying quick fixes.
Comfortable working in Linux, macOS, or WSL command-line environments.
Learns independently and shares knowledge with teammates.
Communicates clearly with technical and non-technical partners.
Accepts feedback professionally and continuously improves.
Takes ownership of problems instead of waiting to be directed.
Uses modern AI tools to accelerate learning, scripting, troubleshooting, and documentation.
Enjoys improving systems rather than simply supporting them.
Has strong troubleshooting instincts and can methodically investigate technical problems.

Nice To Haves

Linux administration experience.
Git experience.
Experience with CI/CD pipelines.
Experience with Python, Bash, Go, or similar scripting languages.
REST API experience.
Kubernetes and containerized application experience.
Azure and/or AWS experience.
Enterprise networking and switch configuration experience.
Experience with monitoring and observability platforms.
Experience with Mobile Device Management (MDM) platforms.

Responsibilities

Execute mobile application deployments and troubleshoot deployment issues.
Diagnose and resolve issues in lab and testing environments.
Configure and troubleshoot network devices, primarily switches.
Investigate and resolve issues involving Kubernetes applications, Linux systems, networking, and supporting infrastructure.
Proactively monitor restaurant technology systems and coordinate responses when issues arise.
Work with internal engineering and IT teams to troubleshoot production and development issues.
Participate in a shared on-call rotation after training.
Build automations, scripts, and internal tools that reduce repetitive work.
Develop middleware and integrations between internal systems using APIs.
Use AI-assisted development to accelerate scripting, troubleshooting, and documentation.
Improve monitoring, observability, and operational tooling.
Document recurring issues and contribute to runbooks and knowledge sharing.
Continuously look for opportunities to eliminate manual work through automation.

Benefits

Medical, dental, vision, legal, and accidental death and dismemberment insurance coverage for employees and eligible family members.
FSA/HSA, depending on the enrolled medical plan.
Short-term disability, long-term disability, and life insurance.
401(k) plan.
Four weeks of vacation.
Paid sick leave.
Ten paid holidays.
A floating day off.
Half-day Fridays year-round.
Two paid days for volunteer time each calendar year.