Site Reliability Engineer

Lakeview Loan Servicing • Agoura Hills, CA

1d • Remote

About The Position

Lakeview IT is seeking a Site Reliability Engineer to help build and maintain reliable, scalable, and high-performing technology infrastructure. The role is responsible for the stability, reliability, and scalability of production systems and works closely with development, engineering, infrastructure, and operations teams to improve system performance, reduce downtime, and automate repetitive tasks. It combines systems engineering and operations engineering, with an emphasis on operational processes, monitoring systems, and tooling. This is a fully remote position with a salary range of $117,000 to $150,000, plus an annual bonus. Compensation may vary based on experience, location, and other job-related factors. Benefits include medical coverage starting on day one and a company-matched 401(k).

Requirements

• Knowledge of scripting languages such as PowerShell or Python.
• Knowledge of networking concepts and protocols such as TCP/IP, DNS, and DHCP.
• Experience with virtualization technologies such as Azure VDI.
• Experience with IT service management frameworks.
• Extensive expertise in the Windows operating system.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Nice To Haves

• 3–5 years of hands-on experience in site reliability engineering, systems engineering, or production operations roles.
• Strong understanding of IT infrastructure components, including servers, networks, and storage.
• Hands-on experience with cloud platforms, specifically Microsoft Azure and AWS.
• Hands-on experience with New Relic monitoring and alerting tools.
• Working experience with Commvault enterprise backup and data protection.

Responsibilities

• Monitor systems and infrastructure to maintain availability, proactively identifying and resolving incidents before they affect operations.
• Respond to incidents and outages in a timely and effective manner, and serve as backup Incident Manager during outages.
• Collaborate with internal teams and vendors to diagnose and resolve hardware, software, and application performance issues.
• Document incident details and implement corrective actions to prevent recurrence.
• Build, tune, and maintain New Relic monitoring, alerting, and dashboards across applications and infrastructure.
• Define alert ownership, response steps, and thresholds; ensure alerts are actionable and reduce alert noise over time.
• Support alert integrations that route alerts into Jira Service Management as workable tickets.
• Perform and monitor Commvault backup, restore, and data-protection operations, including monitoring jobs and remediating failures.
• Conduct periodic restore testing to validate recoverability and report backup health and coverage gaps.
• Operate and support workloads in Microsoft Azure and Amazon Web Services, including compute, storage, networking, and identity services.
• Perform routine maintenance, including monitoring, patching, vulnerability remediation, and backups.
• Optimize system performance and resource utilization on premises and in the cloud.
• Develop and maintain automation scripts, such as PowerShell and Python, to streamline repetitive tasks and system administration.
• Create and maintain documentation for IT processes, runbooks, configurations, and troubleshooting procedures.

Benefits

• Annual bonus
• Medical coverage starting on day one
• Company-matched 401(k)

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed