Site Reliability Engineer

Dev Technology • Ashburn, VA

10d • Onsite

About The Position

Dev Technology Group is hiring a Site Reliability Engineer to support critical applications for U.S. Customs and Border Protection (CBP), including the Passenger Services Program Directorate’s customer-facing applications. The role helps maintain system availability and performance through continuous monitoring, incident response, troubleshooting, and coordination with application, infrastructure, and network support teams.

The position is onsite in Ashburn, Virginia, five days per week. Scheduled shifts are 3:00 PM–11:00 PM Sunday through Thursday, 3:00 PM–11:00 PM Tuesday through Saturday, 11:00 PM–7:00 AM Sunday through Thursday, or 11:00 PM–7:00 AM Tuesday through Saturday. Flexibility to support alternate shifts when coverage is needed is required.

U.S. citizenship is required. Applicants must possess a current CBP Public Trust, DHS clearance, or active Top Secret clearance with a background investigation completed within the past three years. The estimated salary range is $80,000–$125,000; offered compensation may vary based on experience, geographic location, and contractual requirements.

Dev Technology describes itself as a growing IT company with an employee-centric culture that delivers mission-critical federal government technology services. Its work includes application development, biometrics and identity management, cloud and infrastructure optimization, IT and legacy modernization, and data management, using Agile and DevSecOps principles.

Requirements

• At least 5 years of experience supporting IT systems, including troubleshooting, application maintenance, system monitoring, or network operations.
• Strong understanding of ITIL principles and experience applying IT service management practices in an operational environment.
• Hands-on experience with automated monitoring and performance management tools such as Splunk, AppDynamics, Auto Ops, or similar platforms.
• Experience identifying, investigating, documenting, and escalating application or infrastructure incidents.
• Ability to manage multiple systems and priorities while responding effectively to time-sensitive technical issues.
• Strong written and verbal communication skills, including communicating technical issues clearly to technical and nontechnical stakeholders.
• Ability to work independently and collaborate effectively with application, infrastructure, and operations teams.
• Availability to work an assigned overnight schedule onsite in Ashburn, Virginia, with flexibility to support additional shifts as needed.
• U.S. citizenship.
• Current CBP Public Trust, DHS clearance, or active Top Secret clearance with a background investigation completed within the past three years.

Nice To Haves

• Experience supporting U.S. Government systems or mission-critical federal applications.
• ITIL certification, or willingness to obtain certification within the first year of employment.

Responsibilities

• Monitor mission-critical applications and systems for performance issues, service disruptions, and potential outages.
• Respond to alerts, troubleshoot incidents, assess severity, and coordinate resolution with application, infrastructure, and network support teams.
• Support the Passenger Services Program Directorate’s suite of customer-facing applications and help maintain availability and performance.
• Track, document, and update incidents, including business impact, root cause, corrective actions, and resolution status.
• Monitor production changes, scheduled maintenance, and system outages; escalate unexpected issues and verify application functionality following changes.
• Communicate system health, performance trends, and emerging concerns to technical teams and government stakeholders.
• Support Service Level Agreements through timely incident response, escalation, and follow-up.
• Analyze application dependencies and monitoring data to identify recurring issues and opportunities to improve reliability.
• Assist with root cause analysis, incident reviews, and recommendations to prevent future disruptions.
• Prepare daily system health updates, executive reports, and monthly program review materials.
• Help incorporate new applications into monitoring processes and recommend improvements to tools, procedures, and documentation.
• Collaborate with project managers, technical leads, and government personnel to support reliable operations and consistent communication.

Benefits

• Generous and flexible time-off policy.
• Flexible work schedules and telework options, including remote work availability for eligible projects.
• Career development opportunities, including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities.
• Choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and other benefits.
• 401(k) matching with a 5% matching contribution.
• Regular team and company social events, including an annual party, happy hours, and fitness challenges.
• Company-wide community engagement activities, employer matching for donations, and time off for volunteer efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed