Site Reliability Engineer

Thomson Reuters • Eagan, MN

4d • Hybrid

About The Position

Thomson Reuters is seeking a results-driven, team-oriented, self-motivated Site Reliability Engineer to support Publishing Systems on the AWS Cloud platform. The role is part of a team providing operational support for publishing systems and serving as a primary point of contact for development groups, data center partners, and other operations teams. The engineer helps maintain application stability and performance, oversees changes, improves processes and technology, responds to escalated production incidents, and onboards new applications and components for operational readiness and ongoing supportability within the AWS Cloud architecture.

The position partners closely with engineering teams and the Application Service Request team, which provides around-the-clock level-1 incident response and deployment services for production and pre-production environments. The engineer participates in a level-2 support rotation and must have some schedule flexibility for off-hours support, including urgent incident and change activities.

The role is offered under a hybrid work model. Thomson Reuters describes flexible work arrangements, including the ability to work from anywhere for up to eight weeks per year. The position's base compensation range for eligible US locations is $70,800–$131,400 USD and may also be eligible for an annual bonus based on enterprise and individual performance.

Requirements

• A four-year degree in computer science or a related field, or equivalent work experience.
• Experience with CI/CD technologies such as AWS CodeBuild, AWS Code Pipeline, AWS CLI/SDK, or GitHub Actions.
• Familiarity with CI/CD principles, including blue/green deployments, versioning, automated testing, high availability, and disaster recovery.
• Familiarity with writing CloudFormation templates.
• Experience using scripting and markup languages such as JSON, YAML, Python, Bash, or Go.
• Experience working with Git.
• Experience with monitoring and logging tools such as Datadog or ELK.
• Willingness and enthusiasm to support a variety of applications across multiple platforms, including rotating pager coverage and off-hours support for urgent incident or change activities.
• Ability to take ownership of issues and drive them to resolution with limited assistance.
• Ability to keep up to date with emerging cloud technology trends, especially in DevOps, service reliability, and security.
• Ability to articulate and analyze technical issues, share ideas, and participate in peer discussions and solutions.
• Ability to communicate effectively with technical staff, management, and business team members.

Nice To Haves

• Two or more years of operations- or development-related experience.
• Experience migrating existing on-premises applications to AWS Cloud architecture.
• Experience with Linux or Windows environments.
• Understanding of networking principles and database technologies.
• Familiarity with publishing applications and architecture.
• Data center and/or software development experience.
• Experience with web technologies and browser development, such as HTML, XML, .NET, or REST.
• AWS certifications.

Responsibilities

• Partner with engineering teams on AWS projects that improve the stability and supportability of production and pre-production publishing application systems, infrastructure, and environments.
• Respond to and take ownership of incidents: identify problems, determine mitigation steps and root causes, identify preventative actions, and communicate status to the team and stakeholders.
• Participate in a level-2 support rotation and act as an escalation point for level-1 support.
• Introduce automation to replace manual operations.
• Implement nonfunctional requirements in production and pre-production to support availability, scalability, performance, monitoring, alerting, and efficient incident troubleshooting.
• Use and augment standard system tools to collect AWS metrics and improve performance.
• Serve as a point of contact for developers and business partners in specific areas of focus.
• Implement standards and best practices where appropriate.
• Share knowledge proactively with colleagues, including the global team.
• Create and maintain clear documentation, including deployment procedures and troubleshooting guides.
• Support a variety of applications across multiple platforms, including rotating pager coverage and off-hours assistance with urgent incidents or changes.
• Keep up to date with cloud technology trends, especially in DevOps, service reliability, and security.
• Analyze and articulate technical issues, share ideas, and participate in peer discussions and solution development.
• Communicate effectively with technical staff, management, and business team members.

Benefits

• Flexible vacation and paid time off, including sick and safe paid time off and paid holidays.
• Two company-wide Mental Health Days off annually.
• Access to the Headspace app and Employee Assistance Program.
• Retirement savings plan with company match.
• Tuition reimbursement.
• Employee incentive programs and possible annual bonus.
• Health, dental, vision, disability, and life insurance.
• Flexible Spending and Health Savings Accounts.
• Fitness reimbursement and resources for mental, physical, and financial wellbeing.
• Parental leave.
• Sabbatical leave.
• Two paid volunteer days off annually and opportunities for pro-bono consulting projects and ESG initiatives.
• Optional hospital, accident and sickness insurance, paid by the employee.
• Optional life and AD&D insurance, paid by the employee.
• Group Legal Identity Theft Protection benefit, paid by the employee.
• Access to a 529 Plan.
• Commuter benefits.
• Adoption and surrogacy assistance.
• Employee Stock Purchase Plan.
• Flexible work arrangements, including work from anywhere for up to eight weeks per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level