Site Reliability Engineer

State Street • Austin, TX

13d

About The Position

The SRE Engineer is responsible for designing, implementing, and optimizing enterprise observability solutions that enhance application performance, system reliability, operational efficiency, and end-user experience. This role serves as a technical leader and trusted advisor to application, infrastructure, operations, security, and engineering teams, driving observability strategy, platform adoption, automation, and operational excellence. The SRE Engineer collaborates with stakeholders to understand business and technical requirements, develops scalable monitoring solutions, leads implementation initiatives, and supports modernization efforts through industry best practices in observability, DevOps, and Site Reliability Engineering (SRE).

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline, or equivalent practical experience.
• Experience in enterprise observability, application performance monitoring, infrastructure monitoring, or Site Reliability Engineering.
• Strong expertise with Dynatrace or comparable observability platforms.
• Experience implementing synthetic monitoring, Real User Monitoring (RUM), log analytics, dashboards, and alerting solutions.
• Experience developing automation and API-based integrations.
• Knowledge of DevOps, SRE, incident management, capacity planning, and operational best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication, stakeholder management, and presentation skills.
• Experience working with globally distributed teams and managing cross-functional initiatives.

Responsibilities

• Design, implement, and integrate enterprise observability solutions to improve system reliability, availability, and performance.
• Evaluate observability technologies through Proof of Concept (PoC) initiatives and demonstrate solution effectiveness to stakeholders.
• Gather and analyze business and technical requirements and translate them into scalable observability architectures and implementation plans.
• Recommend monitoring strategies and best practices that align with organizational objectives and operational goals.
• Act as a technical consultant in the transformation and modernization of IT operations and application support processes.
• Design and implement proactive and reactive alerting strategies that deliver actionable insights to various technical teams.
• Implement synthetic monitoring solutions for critical web applications, portals, and APIs to ensure service availability and continuity.
• Develop log monitoring capabilities utilizing pattern recognition, metric extraction, and anomaly detection techniques.
• Deploy and optimize Real User Monitoring (RUM) solutions for web and mobile applications to measure and enhance user experience.
• Build operational and business-focused dashboards that correlate technical performance metrics with key business outcomes and KPIs.
• Lead the design, deployment, and optimization of Dynatrace-based observability platforms.
• Develop custom Dynatrace extensions and integrations to support advanced monitoring and automation use cases.
• Create API-driven deployment and configuration solutions that enable observability-as-code practices.
• Support platform standardization and scalable deployment models across multiple environments.
• Lead and support migration initiatives, including transition from Dynatrace Managed deployments to Dynatrace SaaS environments.
• Develop automation solutions that reduce manual effort, improve operational efficiency, and increase service reliability.
• Drive automation of repetitive operational and support activities to reduce costs and improve service delivery.
• Promote observability-as-code and infrastructure automation practices to enable consistent and repeatable deployments.
• Identify opportunities to streamline processes and improve operational effectiveness using automation, analytics, and modern engineering practices.
• Implement and promote DevOps and Site Reliability Engineering (SRE) practices across supported platforms and applications.
• Contribute to post-incident reviews and postmortem activities to drive continuous service improvement.
• Support capacity planning and reliability engineering initiatives through data-driven insights and monitoring strategies.
• Assist teams in establishing and managing service reliability objectives and error budgets.
• Apply structured problem-solving and design-thinking methodologies to help teams define challenges and develop effective solutions.
• Promote Lean principles and continuous improvement practices to increase team productivity and service quality.

Benefits

• retirement savings plan (401K) with company match
• insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
• paid-time off including vacation, sick leave, short term disability, and family care responsibilities
• access to our Employee Assistance Program
• incentive compensation including eligibility for annual performance-based awards
• eligibility for certain tax advantaged savings plans
• inclusive development opportunities
• flexible work-life support
• paid volunteer days
• vibrant employee networks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior