Site Records Manager III

Canon Business Process Services, Inc. • Dunmore, PA

3d

About The Position

Under general direction, the Site Records Manager III is responsible for maintaining the highest quality of records management and customer service at identified client sites. The position oversees records and document management programs and staff, creates efficient processes for retrieval and proper disposal of information, and ensures records practices meet client and corporate policies and applicable regulations.

The role analyzes client records management needs, develops and maintains records programs, databases, procedures, and policies, and oversees on-site and off-site records operations. It also manages staff, monitors quality and performance metrics, supports disaster recovery planning, trains client staff as needed, and helps users control costs related to information creation, storage, and retrieval.

Requirements

• Four to five years of supervisory experience in a professional setting, preferably in records management.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to establish personal credibility with clients and staff.
• Strong communication, written, and managerial skills.
• Research skills and ability to gather, arrange, compile, interpret, summarize, and evaluate complex and intangible data.
• Proficiency with automated records management systems, such as LegalTrax/Interwoven, LegalKey, or AccuTrac, and filing systems such as redweld.
• Working experience and knowledge of manual and automated records management systems.
• Ability to ensure projects are completed on schedule following established procedures and schedules.
• Ability to monitor daily departmental operations and provide assistance or direction as needed.

Nice To Haves

• Four-year college degree preferred.
• Experience in law or insurance firms is a plus.

Responsibilities

• Manage the records and document management program and staff at a client site.
• Oversee processing, sorting, classification, and coding of materials for integration into records systems.
• Ensure information can be retrieved and referenced in a timely manner.
• Analyze client records management needs and develop programs to meet them; work with staff to ensure information systems support organizational needs and objectives.
• Manage on-site and off-site records program components and audit records created and stored within the organization.
• Develop programs for records distribution, retrieval, and storage, including the use of new information technologies.
• Create and maintain databases for information control and retrieval; ensure records are disposed of or archived according to corporate or client policy.
• Formulate and implement records and information management procedures, rules, and policies; ensure compliance with policies and applicable federal, state, and local regulations, including Sarbanes-Oxley Act and HIPAA Privacy requirements.
• Deliver training to client staff as necessary.
• Assist in developing and maintaining disaster recovery plans to ensure access to necessary information in the event of a major disaster.
• Select and recruit staff; develop and mentor employees; handle corrective actions; evaluate performance; provide training and development opportunities; and coach and counsel staff.
• Ensure quality-control metrics are applied to daily work and measured against goals; analyze and compile monthly statistical reporting metrics for records and information management.
• Assist users in controlling costs associated with information creation, storage, and retrieval.
• Ensure projects are completed on schedule and according to established procedures and schedules.
• Monitor daily departmental operations and actively assist or provide direction to departments; may perform ongoing operational tasks.
• Provide direction to subordinates using established policies and precedents.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager