Site Records Manager III

Canon Business Process Services • Throop, PA

2d

About The Position

Under general direction, the Site Records Manager III is responsible for delivering high-quality records management and customer service at identified client site(s). The role oversees records and document management programs, staff, and on-site and off-site program components. It develops and maintains processes and policies that support efficient classification, storage, retrieval, distribution, archiving, and disposal of records in accordance with corporate or client policies and applicable regulations. The manager works with client staff to ensure information systems meet organizational needs, provides training and user support, and monitors operational quality, costs, and performance metrics. The position also contributes to disaster recovery planning and staff development.

Requirements

• Four to five years of supervisory experience in a professional setting; records management experience is preferred.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to establish personal credibility with clients and staff.
• Strong communication, written, and managerial skills.
• Ability to research, gather, arrange, compile, interpret, summarize, and evaluate complex and intangible data.
• Proficiency with automated records management systems, such as LegalTrax/Interwoven, LegalKey, or AccuTrac, and with filing systems such as redweld.
• Some working experience and knowledge of manual and automated records management systems.
• Ability to direct subordinates using established policies and precedents.

Nice To Haves

• Four-year college degree preferred.
• Experience in law or insurance firms is a plus.

Responsibilities

• Oversee the records and document management program and staff at a client site.
• Oversee the processing, sorting, classification, and coding of materials for integration into records systems.
• Ensure information can be retrieved and referenced promptly.
• Analyze clients’ records management needs and develop programs to address them.
• Work with staff to ensure the organization’s information systems meet their needs and support organizational objectives.
• Manage on-site and off-site components of the records program.
• Audit records created and stored within the organization.
• Develop programs for records distribution, retrieval, and storage, including the use of new information technologies.
• Create and maintain databases for controlling and retrieving information.
• Ensure records are disposed of or archived according to corporate or client policy.
• Formulate and implement records and information management procedures, rules, and policies.
• Ensure record keeping complies with corporate or client policies and applicable federal, state, and local regulations, including Sarbanes-Oxley Act and HIPAA Privacy requirements.
• Deliver training to client staff as necessary.
• Assist in developing and maintaining disaster recovery plans to ensure continued access to information controlled by CBPS in the event of a major disaster.
• Select and recruit staff; develop and mentor employees; handle corrective actions; evaluate performance; provide training and development opportunities; and coach and counsel staff.
• Monitor quality-control metrics for daily work and measure performance against goals.
• Analyze and compile monthly statistical reporting metrics on records and information management.
• Assist users in controlling costs associated with information creation, storage, and retrieval.
• Ensure projects are completed on schedule and according to established procedures and schedules.
• Monitor daily departmental operations and actively assist or provide direction to departments.
• Perform ongoing operational tasks as needed.
• Provide direction to subordinates using established policies and precedents.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• A positive work and client environment.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed