Site Engineer III

Digital Realty•Hillsboro, OR

About The Position

The Site Engineer III is a contributing member of the site-level Data Center Operations team, assigned to one or more data center properties and reporting directly to the Manager Engineering Operations. The role supports safe, reliable, and compliant 24x7 data center operations by operating, maintaining, inspecting, repairing, and troubleshooting mission-critical infrastructure. The engineer is expected to have expertise in either electrical or mechanical work and competence in the other discipline. The position contributes to daily site operations, including developing and modifying operating procedures, creating change-management tickets, preparing timely incident reports, and performing maintenance, repairs, and inspections. It also involves learning site equipment, systems, customer requirements, operating procedures, alarms, escalation protocols, and maintenance standards; supervising construction and installations as needed; executing site change-management processes; and supporting customer and industry accreditation requirements. The role may require responding to unplanned events without immediate supervision and completing physical inspections and equipment-related tasks.

Requirements

At least 5 years of experience in mission-critical facilities operations or engineering, or equivalent equipment experience involving relevant mission-critical assets such as UPS, HVAC, generators, and fire/life safety systems.
Hands-on electrical or mechanical skill, with competence in the other discipline.
Strong knowledge of UPS systems and architectures.
Strong knowledge of cooling systems and architectures.
Strong understanding of infrastructure redundancy configurations and associated equipment and risks, including N+1, 2N, ATS/STS, and failover scenarios.
Strong knowledge of energy-efficiency principles.
Strong interpersonal, presentation, and communication skills, including the ability to respond verbally and in writing to sensitive issues, complex inquiries, or complaints.
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Word, Excel, and Outlook, and familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
Basic understanding of emergency situations and escalation processes.
Strong understanding of CMMS, Data Center Infrastructure Management (DCIM), and power metering systems.
Ability to lift and handle up to 50 pounds.
Ability to bend, stoop, and stretch as required to place and retrieve network devices, materials, or equipment.
Ability to work under a raised data center floor.
Ability to climb ladders up to 16 feet to reach plenum spaces.

Responsibilities

Learn facility layouts, MEP systems, equipment nomenclature and locations, facility drawings, equipment specifications, and system one-lines.
Understand equipment sequences of operation, standard operating procedures, emergency operating procedures, customer SLAs, lease obligations, and facility emergency procedures.
Understand BMS alarm functionality, escalation and acknowledgement processes, and how to extract alarm data and trends.
Use the CMMS to create, edit, implement, and close change-management work orders; create, edit, resolve, and close incident reports.
Contribute to daily site operations and help maintain 100% uptime and compliance with customer SLAs.
Operate, maintain, troubleshoot, inspect, and repair mission-critical equipment and systems supporting 24x7 data center operations.
Supervise construction activity and installations as required.
Execute site-specific change-management processes, including creating MOPs for low-risk preventative maintenance and repairs and overseeing the work.
Respond to unplanned events without immediate supervision and follow applicable escalation processes.
Complete rounds and inspections efficiently and identify anomalies.
Develop or improve site-specific SOPs.
Develop knowledge of local customers' businesses and data center operations.
Support accreditation initiatives such as SSAE16, SOC2, and ISO 27001, as required.
Complete DLR Critical Awareness Training.