Site Manager III

Canon Business Process Services, Inc. • Detroit, MI

2d

About The Position

The Site Manager is responsible for the effective management, administration, and control of business functions at identified client sites. The role oversees timely and effective resolution of all services contracted by the client while maintaining exceptional customer service, operational efficiency, and quality of business services. The Site Manager also manages staff and resources, coordinates with clients and internal teams, and ensures production targets and company goals are met.

Requirements

• Four-year college degree or comparable work experience.
• 4 to 5 years of supervisory experience as a manager in a professional business setting.
• Experience managing a site revenue of $70,000 with 1–4 exempt and 13–24 non-exempt employees.
• Communicate effectively with diverse groups and clients.
• Ability to establish personal credibility with customers and staff.
• Ability to deliver high quality, production, and customer service.
• Ability to establish a challenging, constructive, and open workplace culture.
• Ability to work with peers and the team to establish departmental decisions and processes and ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Ability to create a customer-focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time-management skills.
• Strong team approach to business ethics.
• Excellent follow-through skills.

Responsibilities

• Manage and oversee all services contracted by the client at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budgets, resource allocation, and forecasting to use resources effectively and plan and report budgetary expenses.
• Manage status reports, productivity reports, and other source documents to support optimal staff performance.
• Serve as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work sent to a backup facility.
• Ensure proper maintenance and use of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Select, recruit, develop, mentor, and manage staff; handle corrective actions in a timely manner and in accordance with company policy; evaluate performance; provide training and development; and coach and counsel staff.
• Ensure and analyze onsite production targets are met daily, weekly, and monthly against company goals.
• Interface with the client, operations team, and corporate departments as necessary.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager