Service Manager III, Multi-Site

Prime Residential Property Management LP • Walnut Creek, CA

2d • Onsite

About The Position

The Service Manager, Multisite leads the maintenance function across more than one residential community. This role oversees curb appeal, cleanliness, apartment make-readies, service requests, and ongoing and preventive maintenance of building and mechanical systems. The Service Manager helps keep communities operating smoothly, provides residents with reliable services, and represents Prime Residential through professional interactions with residents, prospects, team members, and vendors.

The role combines hands-on maintenance work with leadership, coaching, planning, inspections, safety oversight, vendor coordination, inventory and budget management, and administrative responsibilities. The position is based at The Bridge and Reserve at Walnut Creek, a 251-unit community in Walnut Creek, California. The stated schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m.; the role also requires flexibility for an on-call rotation that includes evenings, weekends, and holidays. Target pay is $39.98 per hour, with eligibility for a 20% annual discretionary bonus.

Requirements

• At least 3 years of related experience.
• Exceptional leadership and communication skills, with the ability to organize, motivate, lead, coach, and teach others.
• Ability to prioritize, delegate, and execute competing tasks.
• Customer service and interpersonal communication skills to work effectively with residents, clients, team members, and business contacts, respond courteously, and remain calm when resolving customer problems.
• Strong logical-thinking skills for defining and correcting problems.
• Expert-level knowledge and skill in the safe use and maintenance of hand and power tools and material-handling equipment.
• Operational knowledge of basic cleaning equipment, including a mop, broom, vacuum cleaner, carpet-cleaning equipment, buffer, and step ladder.
• Track record of developing and delivering training modules, identifying team-member abilities, and supporting employee development.
• Proficiency with MS Office (Word, Excel, Outlook, and Teams) and RealPage/OneSite or other property-management software.
• Valid driver’s license for operating a community vehicle and/or golf cart.
• Ability to stand, walk, or sit for extended periods and to bend, stoop, climb ladders, reach, carry objects, and crawl or work in confined areas.
• Ability to work indoors and outdoors in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance; ability to occasionally lift or carry 75 to 150 pounds with material-handling equipment.
• Ability to perform repetitive physical motions, including reaching above the shoulders and scrubbing and cleaning in tight areas; full finger dexterity is required.
• Ability to attend training classes, business meetings, and other activities needed to perform the role.
• Ability to work a flexible schedule and participate in an on-call rotation that includes evenings, weekends, and holidays.

Nice To Haves

• HVAC certification.
• Multifamily housing experience.

Responsibilities

• Lead and oversee the service team, including daily work-priority meetings, coaching, mentoring, performance accountability, and training.
• Coordinate with the Community Director on personnel performance, schedules, and daily operations.
• Oversee service requests and schedule and complete apartment make-readies to company standards and timelines.
• Inspect properties and apartments to identify safety, risk, repair, and maintenance needs; communicate concerns to the Community Director and/or corporate leadership.
• Restore apartments to market-ready condition, assess move-out charges, complete make-ready checklists, and reinspect completed work.
• Maintain the cleanliness, appearance, and aesthetic condition of grounds, common areas, amenities, and apartments.
• Maintain accurate records for preventive maintenance, service requests, purchases, make-ready status, projects, reports, work orders, and trackers.
• Address emergency situations such as floods, fires, and backups; coordinate with internal departments, vendors, and emergency response providers as needed.
• Diagnose and perform minor and routine maintenance and repairs involving appliances, building exteriors, doors and locks, electrical and lighting, flooring, grounds and landscaping, heating and cooling where legally permitted, plumbing, pools and recreation where legally permitted, safety equipment, and preventive maintenance.
• Inspect contractor and vendor work for quality, materials, scope, and specifications; guide painting crews and ensure safe work practices and proper protective equipment.
• Complete final punch lists, obtain required approvals, and report job completion.
• Manage tools, spare parts, supplies, maintenance materials, equipment, and the maintenance shop; order new-hire tools in a timely manner and maintain inventory.
• Schedule and assist with routine preventive maintenance of equipment and maintain tools, golf carts, and other inventory in good condition.
• Report major repairs before expenditure; prepare and adjust purchase orders and requisitions within the approved budget; assess material availability and delivery timing; and resolve vendor and supplier issues.
• Prepare monthly accrual and reclassification reports for Accounting; handle, deliver, and store supplies and materials; assemble furniture, appliances, and cabinetry; support property events; assist with fire and safety inspections; and help office staff provide move-out-charge invoices.
• Respond to residents professionally and calmly, communicate positively with associates and prospective residents, manage work time effectively, and propose process improvements.
• Conduct routine fire and life-safety inspections, annual unit-by-unit inspections, safety walk-throughs, and emergency drills; participate in risk management sessions and help mitigate claims and hazards.
• Maintain current knowledge of OSHA requirements and applicable federal, state, and local safety laws; keep Safety Data Sheets current and accessible; track environmental, health, and safety compliance; and promote safe work practices.
• Photograph notable property conditions, report and track repairs, communicate with managers and stakeholders, and maintain confidentiality of company, employee, vendor, and resident information.
• Manage and track multiple projects, including tower elevator operations and maintenance, elevator usage, alarms, and power doors.
• Support a customer-focused culture and a team culture centered on diversity, equity, inclusion, and belonging.
• Attend required training, maintain organized files and paperwork, and comply with company policies and applicable employment, Fair Housing, landlord/tenant, building, and safety requirements.
• Identify utility and fixture shut-offs and sewer clean-outs, read property layout maps, coordinate with environmental companies regarding asbestos, lead-based paint, and other environmental materials, and work with vendors and civil departments on community safety.
• Perform other tasks as directed by the direct-line supervisor.

Benefits

• Comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option.
• Paid time off, company-wide holidays, two floating holidays, a birthday day off, and a day off for volunteering.
• Paid parental leave.
• 401(k) plan with potential company match.
• Tuition reimbursement.
• Exclusive housing discounts at Prime-managed properties.
• Eligibility for a 20% annual discretionary bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed