Maintenance Technician III - Multi-Site

Hawthorne Residential Partners • Fayetteville, NC

2d

About The Position

Hawthorne Residential Partners is seeking a dependable, hands-on Maintenance Technician III to help maintain welcoming apartment communities. The role handles complex work orders, supports and mentors junior technicians, and contributes to preventative maintenance efforts. The technician is expected to have HVAC certification and experience in electrical work, plumbing, appliance repair, and team leadership.

Responsibilities include diagnosing and completing repairs, preparing vacant apartments for move-in, maintaining buildings and grounds, and assisting with pool maintenance. The role also promotes positive relationships with residents, coworkers, vendors, and company staff; follows OSHA and company safety standards; and completes scheduled on-call emergency service and special projects.

The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with participation in an after-hours on-call rotation and occasional support for resident events. Hawthorne describes opportunities for career growth through its Career Path Program, Learning and Development team, and education reimbursement program.

Requirements

• High school diploma or GED equivalent.
• At least 3 years of experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
• Valid driver's license.
• EPA/HVAC certification.
• CPO certification.

Nice To Haves

• Prior supervisory or lead technician experience is strongly preferred.
• Experience in electrical work, plumbing, appliance repair, and team leadership.
• Positive attitude, willingness to learn, customer-focused service, reliability, and leadership.

Responsibilities

• Diagnose and perform maintenance and repairs in a timely and professional manner.
• Complete service requests according to Hawthorne standards.
• Repair and restore vacant apartments to make-ready status in preparation for move-in.
• Assist with pool maintenance and cleaning.
• Complete preventative maintenance according to company policy.
• Perform daily upkeep of buildings and common areas.
• Help keep grounds neat and free of litter, debris, and pet waste.
• Maintain the shop so supply inventory can be assessed quickly.
• Provide leadership, training, and mentoring to the maintenance team.
• Promote positive public relations with residents, coworkers, vendors, and company staff, and maintain a friendly, courteous, and professional attitude.
• Participate in the scheduled on-call emergency service rotation.
• Follow OSHA and company safety guidelines and standards.
• Complete special projects as needed.
• Occasionally support resident events as needed.

Benefits

• Monthly renewal bonus program.
• Quarterly performance bonuses.
• Quarterly resident satisfaction bonuses.
• Career Path Program and Learning and Development support.
• Education reimbursement program.
• Free dental insurance.
• Medical and vision coverage plans.
• Health and wellness incentives.
• 401(k) retirement match program.
• Paid time off, including the employee's birthday.
• Paid sick time off.
• Pet insurance plans.
• Paid maternity, paternity, and adoption leave options.
• Telehealth access to doctors 24/7/365.
• Company-paid life insurance.
• Retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED