Maintenance Technician III - Multi-Site

Hawthorne Residential Partners•Fayetteville, NC

About The Position

Hawthorne Residential Partners is seeking a dependable, motivated, hands-on maintenance professional to help maintain clean, well-maintained, and welcoming apartment communities. The Maintenance Technician III handles complex work orders, supports preventative maintenance, and provides leadership, training, and mentorship to junior maintenance team members. The role requires HVAC certification and experience in electrical work, plumbing, appliance repair, and team leadership. The technician diagnoses and completes repairs, prepares vacant apartments for move-in, assists with pool upkeep, maintains buildings, grounds, and the maintenance shop, and provides professional service to residents, coworkers, vendors, and prospects. The role also includes a scheduled on-call rotation for after-hours emergencies, following OSHA and company safety standards, and completing special projects as needed. The regular schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional support for resident events as needed. Hawthorne describes opportunities for career growth through its Career Path Program and Learning and Development team.

Requirements

High school diploma or GED equivalent.
At least 3 years of experience in apartment maintenance or a skilled trade such as HVAC, plumbing, or electrical.
Valid driver's license.
EPA/HVAC certification.
CPO certification.
HVAC certification and experience in electrical work, plumbing, appliance repair, and team leadership.
Ability to work Monday through Friday, 8:00 AM to 5:00 PM, and participate in an on-call rotation for after-hours emergencies.

Nice To Haves

Prior supervisory or lead technician experience is strongly preferred.
Positive attitude and pride in addressing technical challenges.
Willingness to continue learning and help others succeed.
Customer-focused approach and commitment to excellent service.
Reliability and dependable support for the community and team.
Technical expertise, problem-solving ability, and interest in mentoring and guiding others.

Responsibilities

Diagnose and perform maintenance and repairs in a timely and professional manner.
Ensure service requests are completed according to Hawthorne standards.
Repair and restore vacant apartments to make-ready status for incoming residents and in accordance with company standards.
Assist with pool maintenance and cleaning.
Complete preventative maintenance according to company policy and guidelines.
Perform daily upkeep of buildings and common areas.
Help keep grounds neat and free of litter, debris, and pet waste.
Maintain the appearance of the maintenance shop to support quick assessment of supply inventory.
Provide leadership, training, and mentoring to the maintenance team.
Promote positive relations with residents, coworkers, company staff, prospects, and vendors, and maintain a friendly, courteous, professional attitude in accordance with the LIVE IT culture.
Participate in the scheduled on-call rotation for emergency service after hours.
Follow OSHA and company safety guidelines, policies, and standards.
Complete special projects as needed.
Provide occasional support for resident events as needed.