Site Manager III

Canon Business Process Services • Detroit, MI

12h

About The Position

The Site Manager is responsible for the effective management, administration, and control of business functions at assigned client sites. The role oversees timely and effective delivery and resolution of contracted services while maintaining exceptional customer service, operational efficiency, and quality of business services. The Site Manager manages staff and site resources, monitors production and performance, and serves as a liaison between the client and CBPS.

Requirements

• Four-year college degree or comparable work experience.
• Four to five years of supervisory experience as a manager in a professional business setting.
• Experience managing a site with $70,000 in revenue and 1–4 exempt and 13–24 non-exempt employees.
• Ability to communicate effectively with diverse groups and clients.
• Ability to establish personal credibility with customers and staff.
• Ability to deliver high-quality production and customer service.
• Ability to establish a challenging, constructive, and open workplace culture.
• Ability to work with peers and teams to establish departmental decisions and processes and ensure standardized activities.
• Ability to work in stressful situations and meet deadlines efficiently.
• Ability to create a customer-focused environment.
• Excellent written and oral communication skills.
• Strong organizational, administrative, record-keeping, and time-management skills.
• Strong team approach to business ethics.
• Excellent follow-through skills.
• Occasionally lift and/or move up to 50 pounds.

Responsibilities

• Manage all services contracted by the client at the assigned site, providing exceptional customer service and quality.
• Evaluate and resolve high-priority and complex problems through communication and negotiation with clients, vendors, and internal professionals.
• Manage budgets, resource allocation, and forecasting to use resources effectively and plan and report expenses.
• Manage status reports, productivity reports, and other source documents to support optimal staff performance.
• Serve as a liaison between the client and CBPS.
• Prioritize and schedule all work, including overflow work sent to a backup facility.
• Ensure proper maintenance and use of equipment and supplies.
• Conduct staff meetings to communicate corporate policies and goals.
• Select, recruit, develop, mentor, and manage staff; handle corrective actions in accordance with company policy; evaluate performance; provide training and development; and coach and counsel employees.
• Monitor and analyze daily, weekly, and monthly onsite production targets against company goals.
• Coordinate with the client, operations team, and corporate departments as necessary.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager