Site Manager - Flying Ace Express Car Wash

Express Wash Concepts • Beavercreek, OH

3d • Onsite

About The Position

The Site Manager at Flying Ace Express Car Wash is responsible for creating and maintaining a customer-service culture and overseeing the site’s daily operations. The role is the main point of contact for customer service issues and is accountable for sales goals, customer satisfaction, employee retention, site appearance, and site performance. The manager maintains knowledge of the wash equipment and process, oversees employees, and ensures equipment, facilities, staffing, inventory, and scheduling support high-quality operations. The position offers a $65,000 base salary and bonus opportunities, along with training and advancement opportunities at Express Wash Concepts.

Requirements

• High school diploma or equivalent required.
• At least 2 years of leadership experience; 2–5 years is stated, preferably in a customer-facing or operational role.
• At least 2 years of customer service experience, with proven de-escalation and conflict-resolution skills.
• Ability to work flexible hours, including weekends and holidays.
• Must be able to close the site one night per week.
• Strong communication and leadership abilities, with a focus on motivating teams.
• Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace.
• Ability to stand and move throughout the site for an entire shift and work on foot in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Must wear required safety equipment at all times.
• Ability to lift 25 lbs. regularly and up to 50 lbs. occasionally.

Nice To Haves

• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as the main point of contact for customer service issues and maintain a customer-service culture.
• Maintain sales goals and educate customers about the benefits of unlimited wash club memberships.
• Maintain the appearance and performance of the site and carry out site goals.
• Set, monitor, and achieve team goals related to sales, customer satisfaction, and employee retention.
• Ensure wash equipment, facilities, and staffing are maintained at a high level of quality.
• Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
• Assist with recruiting, training, and onboarding new Team Members.
• Manage site scheduling and labor budgets.
• Conduct regular team performance reviews to ensure alignment with company policies and procedures.
• Oversee inventory management and place orders to support site needs.
• Directly oversee and manage site employees, promoting accountability, engagement, and strong performance.
• Perform other duties as assigned.

Benefits

• Competitive pay with a $65,000 base salary and bonus opportunities.
• Medical, vision, and dental benefits.
• Company-paid life insurance.
• Disability, accident, and hospital indemnity coverage.
• Employee Assistance Program.
• 401(k) with up to 4% company match.
• Recognition programs.
• Ongoing training and professional development.
• Unlimited Wash Club membership.
• 50% off retail items.
• Company-provided uniforms.
• Educational reimbursement.
• Paid vacation, per the Employee Manual.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED