Site Manager - Flying Ace Express Car Wash
About The Position
The Site Manager at Flying Ace Express Car Wash is responsible for creating and maintaining a customer-service culture and overseeing the site’s daily operations. The manager is the primary point of contact for customer-service issues, maintains sales goals, promotes unlimited wash club memberships, and ensures the site’s appearance and performance. The role includes motivating employees, setting and achieving site goals, and directly managing all site employees. The Site Manager ensures that wash equipment, facilities, and staffing meet quality standards; maintains in-depth knowledge of the equipment and wash process; supports recruiting, training, and onboarding; manages scheduling and labor budgets; conducts performance reviews; and oversees inventory and ordering. The position requires flexible hours, including weekends and holidays, and closing the site one night per week.
Requirements
- High school diploma or equivalent.
- Minimum 2–5 years of leadership experience, preferably in a customer-facing or operational role.
- At least 2 years of customer-service experience.
- Proven de-escalation and conflict-resolution skills.
- Ability to work flexible hours, including weekends and holidays.
- Must be able to close the site one night per week.
- Strong communication and leadership abilities, with a focus on motivating teams.
- Basic computer proficiency, including POS systems, Microsoft Office, and Google Workspace.
- Ability to stand and move throughout the site for the entire shift and work on your feet in a fast-paced environment.
- Ability to work outside in all weather conditions.
- Must wear required safety equipment at all times.
- Ability to lift 25 pounds regularly and up to 50 pounds occasionally.
Nice To Haves
- Associate or bachelor’s degree.
Responsibilities
- Create and maintain a customer-service culture and serve as the main point of contact for customer-service issues.
- Maintain sales goals and educate customers about the benefits of unlimited wash club memberships.
- Maintain the appearance and performance of the site.
- Motivate employees and carry out site goals.
- Set, monitor, and achieve goals related to sales, customer satisfaction, and employee retention.
- Ensure wash equipment, facilities, and staffing are maintained to a high standard.
- Maintain in-depth knowledge of wash equipment and the wash process to support smooth daily operations.
- Assist with recruiting, training, and onboarding new Team Members.
- Manage site scheduling and labor budgets.
- Conduct regular team performance reviews to ensure alignment with company policies and procedures.
- Oversee inventory management and place orders to support site needs.
- Directly oversee and manage site employees, ensuring accountability, engagement, and performance.
- Perform other duties as assigned.
Benefits
- Competitive pay with bonus opportunities.
- Medical, vision, and dental benefits.
- Company-paid life insurance and disability coverage.
- Accident and hospital indemnity coverage.
- Employee Assistance Program.
- 401(k) with up to 4% company match.
- Recognition programs.
- Ongoing training and professional development.
- Unlimited Wash Club membership.
- 50% off retail items.
- Company-provided uniforms.
- Educational reimbursement.
- Paid vacation per the Employee Manual.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
